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Global Shop Solutions celebrates 45 years of business
24 Feb '21
2 min read
Pic: Global Shop Solutions
Global Shop Solutions, a leading developer of enterprise resource planning (ERP) software, is set to celebrate its 45th anniversary this year. Founded in 1976 by Dick Alexander, the family-owned business has grown from a small software developer to a global enterprise with five separate divisions in the US, Mexico, UK, Southeast Asia, and New Zealand.
A recognised industry leader, Global Shop Solutions, currently serves thousands of discrete manufacturers in more than 25 countries and is known worldwide for making their ERP software customers’ most valuable asset. The company credits this outcome to product quality, customer service, and family-business values, the company said in a media statement.
“We take pride in 45 years of family ownership, and we plan on keeping it that way. Years ago we successfully transitioned from first- to second-generation ownership, an evolution that many family-owned businesses struggle to achieve. In addition to myself, second-generation family members now occupy many key functional and departmental leadership roles in the company, including research & development, finance, and human resources,” Alexander said in a press release.
“Unlike most companies, our goal is not to maximise shareholder value. Instead, we focus on making sure our customers and employees are successful and happy. We want this value to radiate through all aspects of the business to ensure Global Shop Solutions is a long-term partner and employer. Our success as a business depends on our ability to meet the needs of our customers in a rapidly changing industry, and that requires a long-term perspective. Our focus on the long term serves the best interests of the customer and aligns with our mission to deliver the best customer service in the industry,” Alexander added.
“We have some of the longest-tenured employees in the industry and that drives our expertise and thought leadership. Employees constantly bring new ideas to improve our software. When customers need something done, they find a way to do it. And they serve as role models and mentors for other employees. I get calls, emails and texts every day from customers saying how happy they are with our software and service. I’m proud of our team for sharing the vision of making Global Shop Solutions our customers’ most valuable asset,” Alexander said.
A recognised industry leader, Global Shop Solutions, currently serves thousands of discrete manufacturers in more than 25 countries and is known worldwide for making their ERP software customers’ most valuable asset. The company credits this outcome to product quality, customer service, and family-business values, the company said in a media statement.
“We take pride in 45 years of family ownership, and we plan on keeping it that way. Years ago we successfully transitioned from first- to second-generation ownership, an evolution that many family-owned businesses struggle to achieve. In addition to myself, second-generation family members now occupy many key functional and departmental leadership roles in the company, including research & development, finance, and human resources,” Alexander said in a press release.
“Unlike most companies, our goal is not to maximise shareholder value. Instead, we focus on making sure our customers and employees are successful and happy. We want this value to radiate through all aspects of the business to ensure Global Shop Solutions is a long-term partner and employer. Our success as a business depends on our ability to meet the needs of our customers in a rapidly changing industry, and that requires a long-term perspective. Our focus on the long term serves the best interests of the customer and aligns with our mission to deliver the best customer service in the industry,” Alexander added.
“We have some of the longest-tenured employees in the industry and that drives our expertise and thought leadership. Employees constantly bring new ideas to improve our software. When customers need something done, they find a way to do it. And they serve as role models and mentors for other employees. I get calls, emails and texts every day from customers saying how happy they are with our software and service. I’m proud of our team for sharing the vision of making Global Shop Solutions our customers’ most valuable asset,” Alexander said.
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