Lenzing strengthens technical customer service in Asia

31 Jul '15

2 min read

Lenzing, which supplies the global textile and nonwovens industry with high-quality industrially manufactured cellulose fibres, has announced the opening of a new customer service centre in Hong Kong.

The new centre will be one of the biggest amongst the other ten existing Lenzing customer service sites, it said in a press release.

With the opening of the Hong Kong lab, Lenzing is strengthening the North Asia region. The new centre will be mainly involved in technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for the fibre brand license programme of Lenzing.

“The technical team is committed to service. With their special know-how they create value for our customers, which enable our customers to offer best in class products out of our fibres Tencel and Lenzing Modal to global consumers,” explains Lenzing chief commercial officer Robert van de Kerkhoff.

“In Hong Kong we invested in the best equipment available on the market,” says technical customer service director Albert Leitner. “Hong Kong is the ideal place for this centre to serve our Asian customers efficiently,” he adds.

Lenzing provides in all stages of the textile and nonwovens industry with its experts special processing know-how in spinning, knitting, weaving and finishing to their global customer base. A network team of nearly 100 Lenzing technicians offer customers a worldwide service in processing Lenzing fibres. (RKS)

Fibre2fashion News Desk - India