Outstanding customer service has always been a top priority of Nuance-Watson, The Nuance Group's joint venture for Singapore. In late December 2009, Ms Jolyn Kwan, Operations Executive, made Nuance-Watson proud by becoming the only finalist amongst retailers operating at Singapore Changi Airport in the Excellent Service Award (EXSA) 2009.
The EXSA is a national award managed by SPRING Singapore and nine lead associations (Association of Singapore Attractions, Changi Airport Group, Land Transport Authority, National Association of Travel Agents Singapore, Singapore Health Services representing the Healthcare Sector, Public Service Division, Restaurant Association of Singapore, Singapore Hotel Association, Singapore Retailers Association and Association of Banks in Singapore). Launched in 1994, it is a national award that recognises individuals who deliver outstanding service. It seeks to develop models for service staff to emulate, create service champions and enhance professionalism in service delivery.
Nuance-Watson is delighted to have been the only retailer to produce a Superstar finalist amongst the more than 200 retail and F&B outlets at Singapore Changi Airport.
Said Ken Tse, Managing Director, Nuance-Watson (Singapore), “We are committed to training and motivating our staff to provide a level of service that not only meets industry standards but also our customers' expectations. I am indeed delighted that Jolyn has been recognized for her efforts in ensuring our customers' needs are well taken care of.”