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Forever 21 selects Toshiba as client services provider
Jun '17
Courtesy: Toshiba Commerce
Courtesy: Toshiba Commerce
Toshiba Global Commerce Solutions, retail’s first choice for integrated in-store solutions and a global market share leader in retail store technology based in the US, has announced that it has been selected by Forever 21 to provide the leading fashion retailer with wall-to-wall client services and equipment for their corporate stores in 16 countries.

The agreement makes Toshiba the single point of contact for all POS systems, peripherals, and OEM front and back office retail store technology at Forever 21. The multi-year deal also includes the procurement of Toshiba’s TCx 300 systems and peripherals as well as the procurement, support, and standardisation of other store technology including networking equipment.

Toshiba’s services solution includes a dedicated project management office and team of service experts that will act as the single point of contact for all helpdesk requests for Toshiba POS hardware and all other OEM retail store equipment.

Beginning June 2017, Toshiba will manage the deployment of all retail store equipment, including new TCx 300 POS systems and store servers, registers, displays, and SureMark printers in current and new corporate stores. Additionally, Toshiba will provide maintenance services for both Toshiba and non-Toshiba equipment as well as asset management services and support.

Alex Ok, president of Forever 21 said, “Toshiba understood our desire to maximise the value of our retail investment and more importantly, they are delivering expert staff to standardise and manage all of the various store technology and services across our corporate stores. We selected Toshiba as our end-to-end global provider with the goal to reduce our complexity and costs, so our store teams can continue their focus on meeting the needs of our customers.”

Eugene Shvartsman, executive director and general manager, North America, Toshiba Global Commerce Solutions, Inc. said, “Toshiba is proud to have been selected by Forever 21, a company known for its tremendous growth and now ranked one of the largest specialty retailer in the US, as its single point of contact for all retail services, store equipment standardisation, asset management and maintenance across all regions. Our goal is to leverage the exceptional retail talent and smart technologies that Toshiba has in place to provide Forever 21 with the very highest level of availability and performance.” (GK)

Fibre2Fashion News Desk – India

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