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Gerber eStore to enhance customer experience

Apr '19
Pic: Gerber Technology
Pic: Gerber Technology
With customer challenges in mind, Gerber Technology has launched its new e-commerce platform, eStore. Agility, speed and efficiency have become keys to success across the broad range of industries Gerber supports. The software and automation solutions firm has an aggressive new product launch planned for 2019, essentially renewing its entire portfolio.

"We are striving to help our base of over 75,000 customers to remain competitive by reducing administration, increasing automation and leveraging technology for success," said Brandy Moore, vice president, global service and aftermarket for Gerber Technology. "Our new eStore e-commerce platform is just one part of Gerber's focus on empowering our customers to achieve operational excellence."

The new Gerber eStore launch is part of this strategy of customer focused innovation. The eStore takes a major leap forward over its previous version with a new user interface, the addition of advanced functionality and many new features. Overall, the update is focused on speed and efficiency with the goal of making it easier for customers to find the exact part or services they need to keep their industry leading Gerber equipment operating at peak performance.

The eStore will suggest parts that are commonly purchased together to ensure a user doesn't forget to order something. A user can access past orders and re-order with just a click. There is bulk uploading of a list of part numbers to decrease the need to manually key in data. With eStore, users can track their order shipment and invoice status online.

"We plan to continue adding functionality to the eStore, all focused on providing value and benefits to our customers," said Moore. (RR)

Fibre2Fashion News Desk – India

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