Home / Knowledge / News / Information Technology / H&M selects Convo's Retail Social Collaboration Platform

H&M selects Convo's Retail Social Collaboration Platform

28
Oct '18
Courtesy: Convo
Courtesy: Convo
Convo, the company that unifies the workforce, has announced that multinational, fast-fashion retail firm H&M has selected and successfully deployed Convo’s Retail Social Collaboration Platform across its US organisation of more than 15,000 employees. Convo enables secure, real-time, two-way communication and collaboration between desk and non-desk workers.

H&M will use the platform to connect and inform employees across its more than 500 stores throughout the country, Convo said.

H&M chose Convo because it gave them robust functionality of task management and chat apps in one place, while negating the need for non-desk employees - a large majority of H&M’s workforce - to have a corporate email. The all-in-one solution simplified employee onboarding and use, since there is one platform, and no need to switch between apps. H&M also liked that Convo went beyond conversations to enable in-depth discussions, with context-aware threads and visual feedback, and that it’s easily accessible to all employees, regardless of device.

Convo is easy to use and accessible to everyone within a retailer’s organisation. The platform works across the web, desktop, and mobile, and is well-suited for small groups, distributed teams and corporate at-large. Retailers can use it in place of email to streamline, simplify, and improve communications between desktop workers and those who work primarily via smartphone. Teams are able to use posts and comments to communicate and iterate on everything from store updates, including styles per store and seasonal sales, to store interior designs, merchandise displays, and ideas for customer-first competitions, while corporate can use Convo to poll employees, launch campaigns, recognise top performers, and provide updates on employee benefits.

“With a geographically dispersed workforce that is 80 per cent mobile, it’s crucial for us to connect in one place. Convo provides a simple way to do that: its UI and real-time feed are very familiar and similar to other commonly used social platforms. When we rolled this out to our employees, they knew how to use it immediately,” Luca Michelangeli, marketing manager for H&M USA of H&M said.

“We are thrilled that H&M selected Convo as a strategic solution to connect employees with each other and the brand. As one of the world’s largest retailers, H&M has always blazed a trail in delighting customers and maintaining a strong brand affinity with employees. We’re honoured to play a role in supporting their ongoing commitment to employee engagement and their leadership in creating frontline brand ambassadors that deliver the best customer experience possible,” said Osman Rashid, CEO of Convo said. (GK)

Fibre2Fashion News Desk – India


Must ReadView All

Pic: PR Newswire/Hoang Trieu

Apparel/Garments | On 14th Jul 2020

Dony Garment makes protective gear main production line

Dony Garment, a Vietnamese garment production company, has made...

Pic: Bodygram

Retail | On 14th Jul 2020

Transcosmos signs agreement with Bodygram, Japan

Transcosmos, headquartered in Japan, has signed a partnership...

Pic: IWTO

Textiles | On 14th Jul 2020

How clothes are used determines sustainability: AWI

Sustainability of clothing greatly depends on the number of times it...

Interviews View All

Textile industry, Head honchos

Textile industry
Head honchos

Clothes are no more bound by gender

Headhonchos, Textiles & allied industry

Headhonchos
Textiles & allied industry

Textiles industry is always in the forefront in accepting latest technology

Smarth Bansal, Colorjet India Limited

Smarth Bansal
Colorjet India Limited

We would like to venture more companies into the Indian market

Teresa Neal,

Teresa Neal

Teresa Neal, an art professional with 25 years of experience, in...

Pratik Agarwal,

Pratik Agarwal

Breya is a brand of Indo-Western clothes for women owned by ABP Apparels...

Franco Ravazzi,

Franco Ravazzi

Italy-based Tessimenti E Orditi Tinti (T.O.T SRL) specialises in stocking...

Mr Ambrose Chan, DSG International (Thailand) PLC

Mr Ambrose Chan
DSG International (Thailand) PLC

Jacques Prigneaux, EDANA

Jacques Prigneaux
EDANA

EDANA has been the leading global association and voice of the nonwovens...

Robin Grankvist, OrganoClick AB

Robin Grankvist
OrganoClick AB

Robin Grankvist talks about PFCs, additives and various chemicals used in...

Seema Agrawal, Artisan Saga

Seema Agrawal
Artisan Saga

Artisan Saga, founded by Kaushik Rajani and Seema Agrawal, is an online...

Ruma Devi, Gramin Vikas Evam Chetna Sansthan

Ruma Devi
Gramin Vikas Evam Chetna Sansthan

Ruma Devi is a jet-setting promoter of artisans who has empowered...

Sailesh Singhania, Sailesh Singhania Label

Sailesh Singhania
Sailesh Singhania Label

The Sailesh Singhania label was created to promote handwoven sarees and...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


July 2020

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Advanced Search