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Mi9 Retail starts new specialty & luxury group practice
02
Jan '18
Courtesy: Mi9 Retail
Courtesy: Mi9 Retail
Mi9 Retail, a provider of omni-channel retail software, has formed a new practice focused on the needs of specialty, luxury, and jewellery retailers. The practice includes dedicated account management, sales, technical pre-sales, consulting, and support personnel focused on meeting the needs of these retail segments throughout every interaction with Mi9.

According to analyst firm SMB Group, 72 per cent of decision makers say that technology solutions can help them significantly improve business outcomes and run their businesses better, and 53 per cent plan to increase their technology investments. Although smaller retailers don't have the internal IT resources required to take advantage of technology innovation, the cloud has become the backbone to enable this. These companies are increasingly opting to put new workloads in the cloud, relying on cloud providers to supply, manage, and maintain IT infrastructure and applications for them.

Neil Moses, CEO of Mi9 Retail said, “We have identified an opportunity and a need to cater to our specialty retail clients, including jewellery and luxury, in a focused and highly differentiated manner that is sensitive to market nuances. These clients typically run smaller-scale operations and have unique product and services needs from other markets we serve, such as hardware or fashion and apparel.”

“We are putting our customers first by delivering the right product and delivery services to fit the way they run their businesses. We’ve packaged our solutions, based on our experience serving hundreds of jewellery and specialty retailers, so they can be installed quickly and deliver value immediately. This approach is resonating with our customers and prospects, and we'll continue to invest in the processes, organisational alignment, and product innovations to help our customers delight their customers in turn,” Moses added. (GK)

Fibre2Fashion News Desk – India


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