Interviews
Growth without cost!!!
19 Aug '11
5 min read
While traditional methods such as spreadsheets and other standalone systems need to be updated and distributed manually, Aria 4XP works from a fully integrated and centralised database. This means that staff and supply chain partners who are entitled to see the information will have access to updates in real time – wherever they are in the world.
Besides controlling stock and managing finance for the supplier, the system has also helped to increase efficiency and improve customer service levels by speeding up the entire process. This is just as well, because Aria managing director Tony Mather believes that customers are starting to up the stakes in their tenders.
“It's become far more competitive now, and so you need an edge. One of the edges you can have is by having a slick computer system that gets those orders through your factory and through your warehouse as quickly as possible,” he says.
More control for the customer
In the complex uniform industry, where suppliers are no stranger to processing hundreds of small transactions a day from different customers, a system is needed to deal with its specialised requirements.
Following the installation of the core system, Direct Corporate Clothing began to find that web-based ordering was becoming more important to its customers. In response, it designed a new module with Aria that offered this and a manpack facility.
“You're always under pressure from your customers,” Gini says. “We're in a service-based business and we have to listen to what our customers are saying and comply with their needs. We've had Aria helping us along the way to do it.”
Going live in August 2009, the new module allowed Direct Corporate Clothing to create an original website for each of its customers within hours, displaying their specific products, prices and corporate look. Besides placing orders, customers can also use the website to look up order history, create management and analysis reports, track shipment parcels and check uniform entitlement and stock availability.
Gini says: “It's a different way that we can sell our services to the customers. For the customer, it makes sense because they can place and track orders without even having to contact our help desk –they can just go straight to their own website.”
Besides controlling stock and managing finance for the supplier, the system has also helped to increase efficiency and improve customer service levels by speeding up the entire process. This is just as well, because Aria managing director Tony Mather believes that customers are starting to up the stakes in their tenders.
“It's become far more competitive now, and so you need an edge. One of the edges you can have is by having a slick computer system that gets those orders through your factory and through your warehouse as quickly as possible,” he says.
More control for the customer
In the complex uniform industry, where suppliers are no stranger to processing hundreds of small transactions a day from different customers, a system is needed to deal with its specialised requirements.
Following the installation of the core system, Direct Corporate Clothing began to find that web-based ordering was becoming more important to its customers. In response, it designed a new module with Aria that offered this and a manpack facility.
“You're always under pressure from your customers,” Gini says. “We're in a service-based business and we have to listen to what our customers are saying and comply with their needs. We've had Aria helping us along the way to do it.”
Going live in August 2009, the new module allowed Direct Corporate Clothing to create an original website for each of its customers within hours, displaying their specific products, prices and corporate look. Besides placing orders, customers can also use the website to look up order history, create management and analysis reports, track shipment parcels and check uniform entitlement and stock availability.
Gini says: “It's a different way that we can sell our services to the customers. For the customer, it makes sense because they can place and track orders without even having to contact our help desk –they can just go straight to their own website.”
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