French software firm Lectra expands presence in India
03 Feb '12
5 min read
In each of these new offices, Lectra has appointed a team of solutions experts and field service engineers with rich industry experience to support the needs of Lectra customers. All other Indian states will continue to be covered by the existing office in Bangalore.
With an objective of helping its customers optimize the use of Lectra solutions and receive the most efficient technical support and reduce downtime, including Lectra's unique Smart Services, Lectra has opened a new International Call Center based in Bangalore entirely dedicated to its Indian customers and staffed with Lectra experts. This call center includes a dedicated team of six solution specialists with rich technical expertise and is supported by a team of field service engineers in the regions. The new International Call Center will be connected with the five existing Lectra International Call Centers, located in France (Bordeaux-Cestas), North America (Atlanta), Spain (Madrid), Italy (Milan), and Asia-Pacific (Shanghai), and will benefit from Lectra's worldwide expertise and extensive know-how.
In line with its development strategy to support India's fast-growing market, Lectra has also decided to strengthen its sales and distribution network by collaborating with three Indian sales partners, all having a very strong local presence in specific Indian regions: Magnum Technology Solutions, its historical partner, already working with Lectra for the states of North India; Imperial Group of Companies, recently appointed as sales partner for the states of Maharashtra and Gujarat; and Alpine Knits, recently appointed as sales partner for the states of Tamil Nadu and Kerala. Their role will be to help identify business opportunities within Lectra's realm that will handle implementation, training activities, support… to guarantee optimum quality under long-term relationship with its clients.
Lectra is the world leader in integrated technology solutions that automate, streamline and accelerate product design, development and manufacturing processes for industries using soft materials.
Magnum Solutions has over 15 years of experience in India covering an integrated range of CAD & CAM solutions from the world's leading suppliers and a strong track record in both deploying and supporting them efficiently.
Alpine Knits India Pvt Ltd, headquartered in Tirupur, is one of the leading solution providers for the garment making industries in South India. They represent some of the most world-renowned brands in the garment industry.
Imperial Group of Companies is a name that has been harmonious with the apparel and textile industry over nine decades and has a strong presence in West India. The company is a market leader in providing q “one-stop” solution in every aspect of apparel and textile manufacturing, from fiber to fashion.