Online fashion retailer to use cloud-based Intelecom tool

30 May '12

4 min read

Sarah Arnold continued, “Customers are at the centre of everything we do and Intelecom truly understands this concept. The people are a joy to work with and responsive to our needs. Intelecom has given us a straight-forward but highly resilient framework that integrates seamlessly with the rest of our network. It helps to support our overall drive to deliver an exceptional customer experience.”

Figleaves.com plans to build on the success of the Intelecom solution. Next on the horizon is the re-introduction of call recording via Intelecom and its partner Cloud9 Business Analytics.

Adrian Sparks, Managing Director at Intelecom UK concluded, “More and more of our customers are looking to reduce their costs by moving towards a cloud-based solution to manage their call centre. Increasingly, solutions like ours are considered a strategic tool and fundamental part of an organisation's business continuity programme. The innate flexibility and scalability of our technology makes it ideal for companies like Figleaves.com who need to maximise resources whilst delivering an exceptional and personal service to customers.”

Figleaves.com is the ultimate online destination for lingerie, loungewear, underwear, clothing, swimwear, nightwear and shapewear. Each season, the company launches thousands of new items and ideas across the site. Over 1.2 million customers visit the figleaves.com online shop and it delivers to over 100 countries.

Intelecom is a leading provider of location independent network based customer contact services. With over 30 years' experience, Intelecom was one of the first developers of cloud based contact centres. Highly flexible and scalable Intelecom's technology can be adapted to accommodate one to several thousand concurrent agents or callers to any telephone, any location and integrates to multiple applications seamlessly.

Intelecom

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