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Retail e-commerce to grow significantly in future: survey

06 Sep '12
3 min read

“Successful retailers must focus on creating great customer experiences,” said Wayne Usie, senior vice president, retail, JDA Software. “More than ever, there is a greater need to understand, anticipate and meet omni-channel shopper needs.

"These sophisticated shoppers are much more demanding and much less patient with lackluster service, out-of-stock products, late deliveries and other risks of the retail experience. Today’s customers expect retailers to be just as informed and connected as they are, which places new demands on the entire retail supply chain.”

JDA Software Group, Inc. the Supply Chain Company is the leading provider of innovative supply chain management, merchandising and pricing excellence solutions worldwide. JDA empowers more than 6,000 companies of all sizes to make optimal decisions that improve profitability and achieve real results in the manufacturing, wholesale distribution, transportation, retail and services industries.

JDA Software Group Inc

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