George Lawrie, vice president, principal analyst with Forrester, and author of the report writes, "Orchestrating the retail brand experience, from returning goods to picking up online orders, means enabling consumers and store associates to exploit information sources ranging from context-sensitive messaging to price comparison services to peer recommendations on social networks. Forrester has found that the latest generation of point-of-service solutions serenades the consumer by orchestrating store devices, enterprise resources, and community services into a retail brand symphony."
Epicor was among the select companies invited to participate in The Forrester Wave: Point-Of-Service, Q2 2012 report published February 7, 2013, and designed to help application development and delivery professionals select the right partner for their needs in implementing large-scale point-of-service systems.
Forrester evaluated 10 significant POS vendors against 70 criteria grouped by current offering, vendor strategy and market presence. Epicor was cited as a leader, achieving the top rank for "market presence" with the highest possible score for implementation scale, and the highest score for architecture under the "current offering" criteria.
According to the report, "As might be expected given its experience in specialty retail implementations, Epicor has the most impressive pickup and delivery functionality. The solution also offers multi country and multi language capabilities, superior line-busting, a wide choice of deployment options, and experience with large-scale implementations."
"Being recognized as a leader in point-of-service solution is, in our opinion, a testament to the strength of our end-to-end retail software suite," said Ian Rawlins, vice president, product marketing, retail software solutions for Epicor.
"Epicor retail software solutions are leveraged by the world's leading retail brands -- from store to retail enterprise applications that enable retailers to integrate sales channels, order management, POS systems, inventory, and other operations for access to the right information at the right time."
Epicor Retail Store is an integrated suite of applications that optimize transactions and customer engagement, in store and across channels, with unrivalled flexibility. Developed using the Microsoft .
NET platform, Epicor Retail Store is a complete store-system suite with a wide range of high real-time, central ROI applications including enterprise selling, return/exchange management, customer relationship management (CRM), andmobility functionality.
Epicor Software Corporation
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