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PUMA North America to implement iCongo's ICE3

12
Sep '08
iCongo Inc, the North American leading provider of e-commerce and cross-channel systems, announced that sportlifestyle company PUMA North America has selected iCongo's ICE3 suite of e-commerce and e-marketing systems to create an online order management and marketing customer portal.

Over the next few months, PUMA North America will be implementing iCongo's ICE3 e-commerce solution including catalog and order management, CRM and call center solutions. The system also includes a comprehensive suite of customer marketing, communication and content management systems (CMS) including an email campaign manager, as well as an “online” and “offline” sales force automation system.

This e-commerce platform will enable PUMA North America to launch a highly branded portal where customers, account representatives and customer service personnel will connect online to place orders, obtain detailed and up-to-date product and order information, including order history, order status, product availability, pricing and account status.

“We look forward to partnering with PUMA and its world class organization to drive their new customer e-commerce channel,” said iCongo CEO Irwin Kramer. “The iCongo e-commerce solution will allow PUMA to deliver a customer portal with a highly branded user experience. PUMA and its customers will benefit greatly from the wide range of e-commerce, CRM, marketing and customer collaboration tools that will be integrated into PUMA's online customer portal and back-end systems.”

iCongo Inc


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