Home / Knowledge / News / Information Technology / Monkhouse celebrates 70th anniversary with major technology investment

Monkhouse celebrates 70th anniversary with major technology investment

06
Jan '09
F. R. Monkhouse Ltd, the schoolwear and sports goods retailer that was founded 70 years ago, has marked its anniversary year by the installation of a complete retail solution from EPoS & e-commerce technology company, Cybertill Limited.

Prior to its relationship with Cybertill, Monkhouse had a poor experience with technology. It previously worked from a DOS-based system that failed to migrate to the Windows environment. By 2006, the lack of a viable stock management system was constraining the company's growth and affecting customer service.

The retailer had spent 3 years searching the market for a point-of-sale system that would cope with its extensive product range and its online sales, fully integrate internal departments and operate in real time. As Monkhouse's Business Development Director, Suzanne Toner, explains: “None of the many, many systems we saw could cope with our vast range of sizes (42 in one girls' trouser line!), pricing per size and split VAT rates, not to mention other idiosyncrasies within our business.”

Selection was narrowed down to four suppliers and Cybertill eventually won the contract. “Cybertill ticked more of our boxes than any other supplier, plus we liked the idea of a hosted ASP service,” Suzanne Toner continues.

System commissioning started in the late Spring and, now at year-end, 17 of Monkhouse's 20 branches have an installed system. The remaining branches are due to come on line shortly.

“Cybertill has been the largest single investment we have made, both in cost terms – in the order of £250,000 - and in management time. Within the next 12 months, we will really see the benefit of having all our branches and departments on the system.”

The cybertill solution replaces old inhouse servers and links all branches in real time using the internet accessed via a virtual private network. Monkhouse staff find the system easy to navigate, both in terms of operating the touchscreen tills and using the back-office functions.

The ability to monitor system performance right across the business at any time, from any point, is a real benefit to the management team, especially to Suzanne Toner who works remotely in Seattle USA. “Having a real-time system on the ASP platform is great as I can log on at any time and see exactly what's going on.”

A further benefit to Monkhouse will be the ability to reduce stockholding by inputting minimum and maximum stock levels to the system. This will enable buyers to see when each product falls below agreed levels. “We will be able to buy less stock, more often, instead of having certain items sitting on the shelves for months at a time. Our target is a 10% reduction,” concludes Suzanne Toner.

Looking forward, Monkhouse aims to have the system fully integrated across the business with all its departments (Buying, Accounts, Wholesale, Embroidery, Graphics, Warehouse and all shops) working in harmony.


Interviews View All

Cyril Pereira, Reed Exhibitions India, organiser of Asian Machine Tool Exhibition 2016

Cyril Pereira
Reed Exhibitions India, organiser of Asian Machine Tool Exhibition 2016

'Major problem in the textile machinery manufacturing industry is the lack ...

C Kamatchisundaram, Voltas

C Kamatchisundaram
Voltas

ITME is an occasion not only to receive new leads but also to work on...

Victor Chao, Esmetex

Victor Chao
Esmetex

‘In future, clothing boundary lines will become increasingly blurred.’

Marcello Galvanin,

Marcello Galvanin

Galvanin has more than 50 years of experience in the production of textile ...

Sugandha Bhardwaj,

Sugandha Bhardwaj

<div>New Delhi-based Brinjal Designs Pvt Ltd manufactures home furnishing...

Ravi Kant Prakash,

Ravi Kant Prakash

A crucial role in the process of fabric manufacturing is played by the...

Pierre Wiertz, EDANA

Pierre Wiertz
EDANA

EDANA, the international association serving the nonwovens and related...

Giulio Cesareo, Directa Plus

Giulio Cesareo
Directa Plus

UK-based Directa Plus is one of the largest producers and suppliers...

Silke Brand-Kirsch, Schlegel und Partner GmbH

Silke Brand-Kirsch
Schlegel und Partner GmbH

<div>Schlegel und Partner is the market research and consultancy company...

Bani Batra,

Bani Batra

Bani Batra’s couture wedding collection is inspired by traditional Indian...

Samar Firdos, Arvind Ltd

Samar Firdos
Arvind Ltd

<b>Samar Firdos</b>, Chief Manager (Design) at Lifestyle Apparel Denim...

Pranav Mishra, Huemn

Pranav Mishra
Huemn

Designers Pranav Mishra and Shyma Shetty’s Huemn is known for its...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


October 2019

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Follow us on instagram

Follow

Follow Fibre2Fashion On


Advanced Search