Home / Knowledge / News / Information Technology / nGen CIM offers GUESS powerful email management solution
nGen CIM offers GUESS powerful email management solution
11
Sep '09
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, announced that leading retailer GUESS has selected the company's solutions to power online interactions. nGen Email is the first online interaction channel GUESS is deploying which will enable them to quickly and accurately respond to the growing number of emails from customers and business partners.

The selection of nGen Email is the first in a series of strategic initiatives planned by GUESS to offer customers and business partners multiple options for interacting online.

After rigorous evaluation of technology options, GUESS selected nGen Email because it is part of an integrated suite of customer interaction management solutions that includes nGen Knowledgebase nGen Chat, nGen CoBrowse, nGen Click to Call, nGen Phone and nGen Community. nGen Email offers GUESS a powerful email management solution that agents can learn quickly and begin using immediately. Additionally it will meet the current needs and will scale to meet future needs.

"We understand that the Gen Y generation prefers to interact online and finding the best customer interaction management solutions was very important to our strategy," said Mike Relich, CIO at Guess.

"Genera CIM offered us the email management solution we needed immediately and options we wanted for adding additional interaction channels in the future."

"We are excited to add GUESS to our ever growing list of retail customers," said Wade Pfeiffer, General Manager of nGenera CIM. "A component of nGenera's Customer Interaction Management (CIM) Suite, nGen Email is a flexible, cost-effective email management automation system designed to handle large volumes of incoming email. With an easy-to-use interface, agents see a complete view of each customer's history across multiple emails and multiple channels.”

“nGen Email also enhances agent productivity and the quality of interactions through automatic responses using nGen Answer, pre-scripted responses, and optional Knowledgebase integration. According to a Jupiter Research article titled Justifying the Costs of Technology, 'companies that deploy email automation systems are able to handle 54 percent more email inquiries per hour than those with customer built applications and 63 percent more than companies using business applications'."

nGenera Corp


Must ReadView All

Courtesy: Trinity Kubassek from Pexels

Textiles | On 19th Aug 2018

Australian wool production to fall 5.7% in 2018-19

Shorn wool production in Australia is likely to fall by 5.7 per cent...

Courtesy: Next Level Apparel

Apparel/Garments | On 19th Aug 2018

Blue Point Capital recapitalises Next Level Apparel

Blue Point Capital Partners has recapitalised Next Level Apparel, a...

Retailers approaching 100% inventory accuracy: Study

Apparel/Garments | On 19th Aug 2018

Retailers approaching 100% inventory accuracy: Study

With computer vision use cases maturing, Artificial Intelligence (AI) ...

Interviews View All

Yash Agarwal
Hitansh Online

Every market region has its own culture and trends

Amit Jain
Shingora Textiles Ltd

‘In terms of fabric, the fastest growing category for us is a blend of...

Awen Delaval
Samatoa

'Natural fibres are appreciated for traditional authenticity'

Ravindra Jain, Ashish Baid

Oswal Prints Private Limited has been manufacturing and exporting ethnic...

Tejas N Patel, Navin D Patel

Founded in 1999 by Navin Patel in the name of Tejas Fabrics with 100...

Rajat Jaipuria

Activewear brand Soul Space promotes organic cotton farming and...

Mark Paterson
Technical Absorbents Ltd

Mark Paterson, R&D manager of Technical Absorbents Ltd talks about Super...

Marten Alkhagen
Swerea IVF AB

Marten Alkhagen, Senior Scientist - Nonwoven and Technical Textiles of...

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Jay Ramrakhiani
Occasions Elegance Wear

It is believed that by early 19th century, Varanasi weavers had moved away ...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Nisha Chanda
Whistling Woods International School of Fashion

<div>A lack of upgraded courses in costume designing and fashion as per...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments


August 2018

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Advanced Search