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Western-wear giant Sheplers deploys Epicor POS technology

05
Nov '09
Epicor Software Corporation announced western-wear giant Sheplers recently deployed the Epicor Retail Store Point-of-Sale (POS) solution to help streamline operations, bolster competitive advantage and enhance customer service.

Since 1899, Sheplers and western-wear have been synonymous. As the world's leading purveyor of apparel and accessories for a country/western lifestyle, Sheplers offers a broad selection of leading-brand apparel and boots for men, women and children, as well as home decor items. Widely known for its outstanding customer service, Sheplers provides a unique and convenient shopping experience through its 20 stores throughout the United States, online 24/7 at Sheplers.com, and via its award-winning catalog, which was recently rated one of the top ten catalogs for customer satisfaction in the US.

After conducting a thorough assessment of the top five POS suppliers, the Sheplers team unanimously selected Epicor as its POS partner. Looking to improve the accuracy and speed of transactions, reduce manual intervention, accept debit cards and run promotions via customer receipts, Sheplers will rely on Epicor's solution to support a range of retail transactions, processes and workflow.

“Epicor got it right,” said Jim Ritter, executive vice president and CFO, Sheplers. “We were impressed with the solution's overall functionality and with the organization's credibility, stability and proven track record with its sizeable install base.”

Epicor Retail Store POS is an industry-leading .NET-based solution that handles all in-store related functions including returns, tendering, promotions, price lookups, gift cards, merchandise credits, credit and debit card handling, local in-store order and layaway, customer information, cash management, electronic journal, reporting, task management and manager's dashboard. The feature-rich system boasts real-time central lookup features and a highly flexible configurator to meet unique business requirements.

In addition to implementing its best-of-breed POS solution, Epicor is also providing best-in-class customer service via its professional services team. As the first line of support for Sheplers employees, Epicor's retail technology experts provide help desk functionality to keep all POS systems and transactions running smoothly, ensuring Sheplers' customers experience the outstanding service they've grown accustomed to expect.

“For more than 100 years, Sheplers has been a trusted source of popular western-wear brands and fashions to consumers across the country,” said David Henning, executive vice president and general manager for Epicor Retail. “We're pleased to be their POS technology partner, helping them maintain their competitive position in the market by strengthening their retail operations through leading-edge software, hardware and services.”


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