Hawkeye 3.3 provides live alerts to loss prevention analysts
04 Dec '09
3 min read
Agilence, Inc., the leader in point-of-sale video auditing solutions, announced the release of Hawkeye 3.3. Hawkeye helps retailers quickly identify point-of-sale losses caused by operational and systemic issues as well as associate fraud and enables retailers to reduce shrink by up to 50%. Highlights from Hawkeye 3.3 include live alerts, the ability to import data from external sources, and support for the latest IP camera technologies.
Agilence's patented item-level synchronization software pulls data directly from the point-of-sale system and marries the data with video in real-time. The data for each individual item scan and key punch is perfectly linked to its associated video image. The instantly visible video for the suspect line-item saves loss prevention analysts significant time.
Hawkeye 3.3 allows retailers to import data from external sources, including exception based reports (EBR). Once an exception report is linked to Hawkeye, the solution automatically synchronizes the EBR data with video. This capability enables analysts to view 50 times more transactions per day, allowing retailers to detect issues immediately and before they cause substantial shrink. The solution also helps retailers identify costly, hidden shrink due to operational and systemic issues that traditionally goes undetected.
“Hawkeye 3.3 allows retailers to leverage their existing investments in legacy technologies while implementing a more effective loss prevention solution,” states Derek Rodner, VP of Product Strategy at Agilence. “Retailers, small and large, across all industries - supermarkets, department stores, convenience stores, apparel stores, etc. – employ EBR tools. However, EBR tools show only macro-level trends from the POS data, a one-dimensional view that identifies issues only after costing these retailers substantial losses. Hawkeye now makes these tools significantly more powerful by instantly identifying the corresponding video for each line item in an exception report. The solution's accuracy and time-savings help these retailers recover more ROI on their existing EBR tools.”
Hawkeye 3.3 now provides live alerts to loss prevention analysts. Hawkeye Live Alerts sends alerts of shrink activities to analysts' emails and cell phones as they occur, allowing retailers to stop shrink before it occurs. This capability is especially helpful for detecting credit card and gift card fraud.
By providing additional support for a wide range of IP and analog cameras as well as DVRs, Hawkeye 3.3 also allows retailers to leverage their existing video infrastructure, thereby enabling quick and cost-effective implementation.
“Agilence continues to lead the industry in loss prevention solutions for point-of-sale shrink reduction,” says Gene Smith, President of the Loss Prevention Foundation. “Their innovative technology is a giant leap forward and enables loss prevention teams to quickly and efficiently identify the hidden shrink that costs retailers billions every year.”