SockShop delivers customer delight with SLI's Learning Search

06 May '11

4 min read

Prior to implementing SLI Systems' Learning Search, SockShop relied on the standard site search that was part of its e-commerce hosting platform. "Our prior site search produced irrelevant results, and just made it difficult for shoppers to find what they wanted," said Ash. "We took special care to find the right solution, and when we discovered SLI, we were amazed by how well the search performed."

"The team at SLI is lovely to work with. The set-up of the site search was very fast and took very little time or effort -- they helped us get it up and running right away," she said.

SLI's Learning Search is a hosted full-service site search solution that continually "learns" from ongoing site search activity, improving relevance of search results and reducing the time it takes users to find what they need. By tracking every query and click-through, Learning Search ranks results based on what's most popular and delivers results people are looking for on the first page 95% of the time. SLI's site search solution is shown to improve the overall customer experience, and generate increases in conversions, number of page views and average order size, among other key performance indicators.

SLI Systems

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