Salesforce announces strategic partnership with Alibaba

30 Jul '19

1 min read

Pic: Salesforce

Salesforce, the world’s largest provider of customer relationship management (CRM) software, has announced a strategic partnership with Alibaba, an innovation leader that helps its customers transform the way they market, sell, and operate through businesses like Alibaba Cloud and Tmall. The partnership will help Salesforce support its customers in China.

As per the partnership agreement, Alibaba will become the exclusive provider of Salesforce to customers in China, Hong Kong, Macau, and Taiwan, and Salesforce will become the exclusive enterprise CRM product suite sold by Alibaba.

Together, Salesforce and Alibaba will bring Salesforce’s #1 CRM platform — including Sales Cloud, Service Cloud, Commerce Cloud, and Salesforce Platform — to customers in mainland China, Hong Kong, Macau, and Taiwan. Alibaba’s advanced, secure infrastructure and knowledge of these markets will empower Salesforce’s global customers with a solution that meets local business needs.

“We look forward to developing this partnership with Alibaba as we continue to drive success for companies around the world,” Salesforce said in a blog on its website. (RKS)

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