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Triumph & Diebold partner to enhance customer experience

Feb '19
Pic: Diebold Nixdorf
Pic: Diebold Nixdorf
Diebold Nixdorf, a global leader in driving connected commerce, is enabling fashion retailer Triumph to enhance consumer-centric, relevant experiences with a comprehensive solution of software, services and point-of-sale (POS) technology that provides consumers a consistent shopping experience across sales channels while reducing IT complexity.

Diebold Nixdorf’s DN Vynamic software fulfills the current requirements of fashion retailing and anticipates future needs with ‘Open Retailing’ interfaces to applications for online business and enterprise resource planning (ERP) systems, said Diebold Nixdorf and Triumph in a joint press release.

Triumph, a leading, global lingerie and body wear brand, will standardise its IT processes in its 750 stores in 23 countries with Diebold Nixdorf’s POS solutions. Triumph has already installed systems in approximately 160 stores in four European markets, and is planning to install 850 Beetle iPOS plus checkout systems and the DN Vynamic retail software suite by the year 2020. Services such as the exchange of items purchased online or the reservation of items for pickup in a store can be easily integrated into the POS solution as needed.

The international implementation of the software at Triumph requires that it is available in different language variants and meets its country-specific fiscal requirements. To minimise the work for Triumph to operate, maintain and adapt the solution for country-specific needs, Diebold Nixdorf will take on these tasks for five years as part of a Diebold Nixdorf AllConnect Services agreement.

“It’s Triumph’s goal to achieve economies of scale through a uniform solution platform and outsource certain IT tasks and processes to a reliable, global partner,” said Thomas Krakau, head of IT planning, budgeting and security at Triumph. 

“As a provider of consumer-centric, state-of-the-art technology, software and services for the complete store lifecycle, we support retail companies in their worldwide markets. Our solutions enable the optimal customer experience in the omnichannel world as well as ensure that retailers like Triumph can concentrate on accelerated expansion and don’t have to worry about their IT processes,” said Dr. Bernd Büker, Diebold Nixdorf vice president, retail, Germany, Austria and Switzerland region.

Diebold Nixdorf’s DN Vynamic Retail software suite has accrued multiple acknowledgements from top analysts since launching in 2017. The ‘Forrester Wave Point of Service Q3 2018’ recognised Diebold Nixdorf as a ‘Strong Performer’ as it offers excellence in store operations and demonstrated impressive back-office and POS maintenance capability. The company was also ranked in the Top 5 both within RBR’s Global POS Software 2018 study and IHL’s Retail POS/mPOS Global Software Market report 2018. (PC)

Fibre2Fashion News Desk – India

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