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Visual Next appoints new director of customer services

Dec '18
Courtesy: Visual Next
Courtesy: Visual Next
Visual Next has announced the promotion of Isabel Santander within their team of fashion technology experts as the new director of customer services. The company, based in Canada, has been providing end-to-end software solutions tailored to the fashion, accessories, footwear, and uniform industry for over 20 years, to more than 550 companies in the world.

In addition to preparing their 550 global customers for the future apparel business technology, Visual Next is leveraging their team’s expertise to provide a boutique approach to customer services.

Isabel Santander brings an impressive 31 years of expertise and knowledge to Visual Next from working in the field of fashion and technology. Santander has notably worked with Momentis, Robin International, and Typhoon International. Santander’s deep understanding of apparel enterprise systems, as well as project and account management, will be a direct benefit to Visual Next customers. This will enable her, as director of customer services, to enhance Visual Next’s technical support and implementation services, ensuring project timelines are always met and customer satisfaction improves, according to Visual Next.

“With years of experience in customer service and project management, Isabel understands exactly who our customers are, and what support they need to run their daily operations. Visual Next is in a unique position to be able to offer our customers highly personalised services that other PLM and ERP companies lack. Providing good service is not simply based on the expertise of the service provider, but finding a professional that will take the time to understand that particular businesses’ needs, processes and even corporate culture is key,” Terri Ghio, vice president of Visual Next said.

“I am excited to take on the role as director of customer services. Visual Next has a fabulous product that has proven to enhance fashion businesses all over the world. Product, however, only represents 50 per cent of a company. As Visual Next is also in the business of serving and supporting their customer base, my mission is to ensure every single Visual Next user is 100 per cent satisfied with the services they are receiving,” Isabel Santander said. (GK)

Fibre2Fashion News Desk – India

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