Karl Mayer, a world leader in the production of warp knitting and warp preparation machines, has announced that the company is expanding its service operations in Vietnam, Bangladesh, and India. Asia is, and will continue to be, a lucrative market for the global textile machinery building sector – a market that should be nurtured carefully.

Karl Mayer has taken on two service technicians to provide its Vietnamese warp knitting customers with technical support, and they have been trained for their future practical jobs by the Karl Mayer Academy, China. These highly qualified specialists are now based in Ho-Chi- Minh City and Hanoi, so that they can be deployed from the north to the south of the country.

Karl Mayer also relies on its Chinese subsidiary for its operations in Bangladesh. Service technicians from Changzhou City and other service hotspots in China are supporting their colleagues in the region with carrying out a large project. From February to the end of May 2017 alone, roughly 60 two-bar HKS machines were installed at the premises of a domestic producer of mosquito nets. Thu Minh Tang, the supervisor of service projects, provided this high level of coordination from the parent company in Obertshausen.

Since the end of April 2017, Peter Stutz has been working in India as Karl Mayer’s new service manager in order to strengthen the company’s customer relations in the warp knitting sector in this traditional, textile-producing country, and to be able to react even better to their needs. This team, which provides technical support for warp knitting machines, is currently made up of 12 service technicians and three employees working in the office.

Karl Mayer is currently introducing its Karl Mayer CONNECT app onto the Indian market to effectively complement its technicians operating there. If required, customers can communicate efficiently and without any errors with the service organisation of this textile machinery manufacturer via mobile terminals. To send off a service request, all that has to be done is to scan in a QR code from the machine’s touchscreen display, and the main machine data are transmitted in order to explain the problem. Pictures and comments can also be sent.

All the machines operating in India built from the year 2010 onwards can be given a specific software update to enable them to use this communication tool as quickly and easily as possible.

To strengthen its customer relations in Asia, Karl Mayer is also stepping up the activities of its customer service engineers. These highly qualified specialists are helping to strengthen customer relations in the long term. They visit customers, determine what their needs are, help to solve problems, and act as trend scouts as they go about their business. The team of eight is made up of German and Chinese people and one Japanese person. (GK)

Fibre2Fashion News Desk – India

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