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Knowledge Management and SME Growth
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By
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B. L. Chandak
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Today
success and worth of a business depend more on its intellectual capital than on
its physical. Therefore, Knowledge Management (KM) has become a critical input
in the growth of SMEs. Globalisation of supply chains, rapid technological
advances, superior returns on intellectual capital, growing importance of
knowledge-intensive industries make KM a strategic tool in the growth and
success of businesses. Access and integration of SMEs with regional, national
and international supply chains require bridging the gaps between the
requirements of supply chains and efficiency of SMEs' KM system besides their
capability. KM-enabled SMEs are essential for competitive and sustainable
growth. In developing countries, a vast majority of SMEs are suffering from
market failures due to insufficient provision for integrated, reliable,
relevant and solution-oriented business information. SMEs need support for
effective linking with global markets both for their inputs and outputs.
Businesses leveraging knowledge resources can make decisions faster and closer
to point of action. It also helps in mitigating risk, exploiting business
opportunities and better understanding of market signals. Economic
globalisation and explosive growth in flow of information have transformed the
basic tenets of SSI development strategy followed since independence.
Protection, developmental initiatives in terms provision for infrastructure and
credit and fiscal incentives are now proving to be less efficient and helpful
in sustainable growth of SSI units. Structural changes and realignment in the
economy, import liberalisation, fierce competition and increasing quality
consciousness make run-of-the-mill units less viable. This is reflected in poor
financials of SFCs and steep decline in number of SSI accounts with public
sector banks from 32 lakhs in mid-1990s to 17 lakhs in FY 2005.
Gaps
in KM have resulted in both supply-side and demand-side constraints in growth
of SSI. Supply-side constraints include:
- Informational asymmetry
relating to viability and return on investment in SME projects increases
the risk of adverse selection for banks.
- Very
often KM in banks is confined to compilation of data. Contextualising and
converting these data into actionable-knowledge is required for evaluation
of knowledge-intensive/ innovative/ new product oriented projects. Credit
assessment in such ventures required to be knowledge-driven rather than
tangible security-driven.
- Though
banks have rating modules still their lending decisions are biased by
availability of tangible security. Gaps in their KM system hamper
objective assessment of an enterprise's worth and overall viability.
Consequently, credit flows to knowledge-based SMEs remain tight.
- Demand-side
constraints which adversely affect investment by SMEs include:
- Informational
infirmities and gaps aggravate the uncertainties about cost pattern and
return on investment, choice of technology, scale of production and
overall business viability which discourage capital investment by small
entrepreneurs.
- Vast
majority of SMEs do not have requisite resources and expertise to develop
the infrastructure which is necessary to access and transform the vast
amount of available information into intelligent insight.
- Some
SMEs have the potential but lack of enabling environment hampers global
connectivity for their products.
- Information
available with different institutions being non-convergent, incomplete in
many respects and generalised in nature restrict its utility to the
sector.
Many
countries have instituted KM strategy for their SMEs. Portugal's development of informational portal for SMEs envisages on-line access to SMEs
for addressing their specific needs. Singapore's SME policy envisages
realisation of its vision of an "intelligent island" aimed at
remaining relevant to the global knowledge-based economy.
Working
closely with MNCs generate positive impact for potential SME-suppliers in
understanding supply chain requirements, identification of opportunities,
improvement in operational efficiency and enhancing learning experience. Inflow
of FDI can have beneficial developmental effect with more and better linkages
between MNCs and SMEs, e.g., automobile component manufacturing SMEs in our
country. Well-developed SMEs attract FDI inflow which helps in strengthening
MNC-SME linkages. Large FDI inflows to China with progressive integration of
SMEs there with international manufacturing system has greatly helped in transforming
the country into a global manufacturing powerhouse.
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