Retailers not ready for advanced mobile experience
Retailers are not prepared to support the next wave oftechnologies like artificial intelligence (AI), chatbots and artificial reality(AR) as part of their mobile strategy, according to a survey by the WBRInsights division of Worldwide Business Research. Only 9 per cent respondentssaid they were able to support these features, while more than half (52 percent) are not. The greatest barriers: budget (64 per cent), lack of internalresources (55 per cent) and the lack of executive buy-in (42 per cent)…
Walmart adds thousands of robots to its stores
Walmart in April announced adding thousands of robots toits stores. It expects autonomous floor scrubbers in 1,860 of its more than4,700 US stores by February 2020 and will have robots that scan shelf inventoryat 350 stores. There will also be bots at 1,700 stores that scan boxes as theycome off trucks and sort them by department onto conveyer belts. Walmart claimsthese ‘smart assistants’ will reduce the amount of time workers spend on‘repeatable, predictable and manual’ tasks in stores and allow them to switchto selling merchandise to shoppers and customer service roles.
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McKinsey opens retail store
Management consultancy McKinsey & Co plans to sellwomen’s underwear, jewellery, deodorant and other products to better advise itsretail industry clients. McKinsey opened its first brick-and-mortar concept store,called Modern Retail Collective, at Minnesota’s Mall of America, the largestshopping complex in the US.
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