Superior service is what will win the Chinese market
JD.com is the one of the largest online retailers in China, and one of the biggest rivals of Alibaba in that country. It is often in news, and one of the biggest news items revolving around the company was Alibaba CEO Jack Ma having reportedly said that the company was not going in the right direction, and there was nothing anybody could do about it. Jack Ma clarified the controversy, and also congratulated JD.com's progress. In an exclusive interview with Fibre2Fashion, Josh Gartner, a senior director with the company, reveals the strategies employed by JD.com, its success so far, and its future plans.
What differentiates JD.com from the globally acclaimed Alibaba? How do you see your future in the country?
Suffering losses to capture market share is a common strategy used by ecommerce companies all over the world. Do you suppose it is as effective as projected to be?
How do you find the demand for ecommerce in rural areas of China?
You seem to follow the thought that having your own resources is better than tying up with vendors for resources. Kindly elaborate on this.
DISCLAIMER: All views and opinions expressed in this column are solely of the interviewee, and they do not reflect in any way the opinion of Fibre2Fashion.com.