Home / Knowledge / News / Apparel/Garments / M&S employee bags Trrain Customer Service award
M&S employee bags Trrain Customer Service award
12
Feb '16
An employee of the Indian subsidiary of Marks & Spencer (M&S), Velu Mwinning has bagged the gold award for Customer Service Excellence at the 5th Annual Trrain Retail Awards.

“The Trrain Retail Awards aims to recognise and reward exemplary performers in retail and create benchmarks for customer service excellence in retail in India,” a M&S India press release said.

“Velu's story of excellence stood out as one of the 15 selected among the 800 entries coming from over 75 retailers from more than 100 cities and town across India,” it added.

Velu, 46, has worked with M&S for the last seven years, starting out as a security guard and has steadily climbed the career ladder to become a customer service associate.

“Velu travels 150 kilometres every single day to work at the M&S store in Chennai, but a recent special customer request brought him national recognition from the Trrain Retail Awards jury,” the UK based retailer stated.

According to M&S, Velu attended a customer, who requested one garment to be altered and delivered on the same day for an important occasion.

As the store's in-house tailor was unfortunately unavailable on the day, Velu promised the customer that he would have it done for him and delivered the garment to him the same evening in Vellore.

“This meant Velu travelling another hour and a half, despite which Velu delivered the garment on time and honoured his promise to the customer,” M&S noted.

“Velu touched his customer's heart and truly exemplified M&S's core values of inspiration, innovation, integrity and in touch,” the company informed.

Shalini Naagar, head human resources Marks & Spencer India & South Asia, said, “Our people continue to be the most important part of our company.”

“They drive the high performance culture that is vital for our future success and embrace the values that make Marks & Spencer quintessentially different,” she too added.

Velu also said, “I love working with M&S and really enjoy its culture, while I also like interacting with different people, which I get to do as a part of my job. I believe that loving my job is the secret to my success.”

Speaking about the importance of recognising excellence amongst sales staff, BS Nagesh, founder at Trrain said, “There is an urgent need to bring dignity and pride amongst the retail workforce and this forms the crux of the Trrain Retail Awards.”

“Exceptional performances that are fulfilling customer expectations, commitment beyond duty, product knowledge, team-work and commercial results are identified and brought to light,” Nagesh observed.

He further added that retail associates in India come from humble backgrounds and work relentlessly every day.

“They are often looked down upon by customers, they work long hours giving their best to delight customers and making the retail business profitable, but are seldom recognised for their contribution,” Nagesh too noted. (AR)

Fibre2Fashion News Desk – India

Must ReadView All

Apparel/Garments | On 18th Jan 2017

Government considering 100% FDI in single brand retail

The Government of India is looking at allowing 100 per cent foreign...

Courtesy: Walmart

Apparel/Garments | On 18th Jan 2017

Walmart to create 34,000 new jobs in the US

The world’s biggest retailer and also the biggest US private sector...

Courtesy: UN Department of Public Information

Textiles | On 18th Jan 2017

World economy expanded by just 2.2% in 2016: UN

The world economy expanded by just 2.2 per cent in 2016, the slowest...

Interviews View All

Shawn Honeycutt
Bolger & O'Hearn

‘The Indian market is interesting and rather persistent in seeking new...

Evelyne Cholet
UCMTF

‘France had a reputation of being big in new ideas, but poor in marketing...

Rashi Menda
Zapyle

Every fifth sale we make on Zapyle is a repeat purchase

Eric Scholler
Groz-Beckert

The Indian market has huge potential in technical textiles, and by far,...

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Lynda Kelly
Suominen Corporation

Suominen Corporation is a manufacturer of nonwovens as roll goods for...

Sonam & Paras Modi
SVA

Sonam and Paras Modi's Sva Couture is synonymous with head-turning...

Bani Batra

Bani Batra’s couture wedding collection is inspired by traditional Indian...

Tony Ward
Tony Ward

"You have to truly understand what your client wants, know her needs, what ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
January 2017

January 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


eNEWS
Insights
Subscribe today and get the latest News update in your mail box.
Advanced Search