Home / Knowledge / News / Apparel/Garments / Quaker surveys chemical management service program
Quaker surveys chemical management service program
May '14
Manufacturers around the world are constantly responding to the challenges of accomplishing more with fewer resources in order to remain competitive and keep current with health, safety and environmental standards. At the same time, they need a way to balance these pressures while still improving plant productivity. 
Chemical Management Services (CMS) is an approach where an organization engages in a long-term relationship with a service provider to manage its chemical supply chain and range of other support activities. The goal is to improve the total cost of the manufacturing process, and increase productivity for the organization.
Quaker Chemical Corporation, a global leader in process fluids and chemical specialties, has a proven, systematic approach that delivers benefits to every part of the business.  Quaker provides solutions through its QCMSSM Program and, as a result, saves its customers money and provides services to help manage chemicals and other aspects of the business. 
Quaker surveyed customers in each of our North America Steel and Automotive CMS sites. The survey was open from November 2013 through January 2014 and had over 300 participants. The survey asked customers ranging from a machine operator to the plant manager how well Quaker is doing and how it could improve. 
In order to stand apart from the competition, the survey was modified to include how Quaker associates perform their everyday activities in alignment with Quaker's Core Values.  Respect, Integrity and Teamwork were the top rated values reported by Quaker's customers. 
Quaker ties these values to its customer intimate business model, which is based on establishing relationships at multiple organizational levels. Doing so enables Quaker to be intimate with the processes and to identify ways to improve. The survey serves as one of the many tools allowing Quaker to identify opportunities for improvement to reduce total cost of ownership. 
"Not only does the survey provide valuable feedback of our performance, it exemplifies our customer intimate business model which differentiates us from the competition," states Michael Smolen the North America CMS Manager at Quaker Chemical. "Our strong performance in 2013 is a testament to the strength of this differentiation and to the discipline and ability of Quaker associates to execute our strategic growth initiatives. Our associates work hard, have determination and are driven to find 'right solutions' to challenges every day. Customer commitment is clearly a value that guides us to continuously improve."

Quaker Chemical

Must ReadView All

Union textiles minister Smriti Irani addressing at the Texprocil Annual Export Awards. Courtesy: PIB

Textiles | On 22nd Oct 2016

Govt to extend special package to home textiles segment

The Central government is likely to extend the recently approved Rs...

Reebok Liquid Speed Grey. Courtesy: Business Wire

Apparel/Garments | On 22nd Oct 2016

Reebok’s Liquid Factory brings sneaker creation to US

Reebok, a pioneer in the sporting goods industry, has brought sneaker ...

Courtesy: GHCL

Textiles | On 22nd Oct 2016

GHCL to invest Rs 67.25 crore in textile division

Chemicals and textiles firm GHCL will invest Rs 67.25 crore in its...

Interviews View All

Mukesh Agarwal & Rajesh Agarwal
Madhuram Fincap Pvt Ltd

Increasing prices and lack of demand main issues facing industry

Vidhyaa Shankar. S
A Ganapathi Chettiar

'The usage of knits is getting into the boundaries of woven fabrics'

Victor Chao

‘In future, clothing boundary lines will become increasingly blurred.’

Suresh Patel
Sidwin Fabric

Sidwin Fabric is a manufacturer and exporter of polypropylene textiles and ...

Eric Scholler

The Indian market has huge potential in technical textiles, and by far,...

Giorgio Mantovani
Corman S.p.A

Giorgio Mantovani, MD of Corman, with a presence in both Milano and New...

Yash P. Kotak
Bombay Hemp Company

One of the directors of Bombay Hemp Company, Yash P. Kotak, speaks to...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Judy Frater
Somaiya Kala Vidya

Among the many honours showered on Frater, including Fulbright and Ford...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


Letter To Editor

(Max. 8000 char.)

Search Companies

October 2016

October 2016

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Browse Our Archives


Advanced Search