Onsite wardrobe room solutions to improve staff morale
Cintas Corporation released a white paper examining the impact of onsite uniform room solutions on small-, mid- and large-scale hotel properties. The paper identifies potential issues hoteliers might experience with their current wardrobe room and how onsite solutions improve wardrobe room operations, enabling hoteliers to protect their uniform investment. Attendees who visit Cintas booth 2520 at IH/M&RS will be among the first to access the research.
“All hoteliers understand the importance appearance plays in a guest's impression of the property,” said Gretchen McIntyre, senior marketing manager of Cintas. “However, some hoteliers do not understand the significance that wardrobe rooms play in ensuring the integrity of their associates' appearance. Our research shows that onsite wardrobe room solutions not only improve the appearance of associates, but they also reduce costs and improve staff morale.”
To conduct its research, Cintas examined three different sized hotels, including the Hotel Monteleone, a 590-room boutique hotel in New Orleans' French Quarter, the Westin Kierland, a 735-room luxury resort in Scottsdale, Ariz., and the Marriott Orlando World Center, a 2,004-room hotel in Orlando, Fla. The research included a review of the hotels' operations prior to the implementation of an onsite wardrobe room and the results achieved after several years of using Cintas' onsite wardrobe room solutions.
Common issues identified in the white paper include improperly sized rooms, inconsistency in the appearance of garments, lack of inventory control and inadequate oversight.
“Many hoteliers often neglect to give any thought to their property's uniform room because it's a non-revenue generating space,” added McIntyre. “By optimizing the efficiency of the room with proper management and resources, hotels can reduce their expenses while gaining a competitive edge.”
A wardrobe room is a designated area within a hotel where uniforms are stored, mended and sent for laundering. Its purpose is to maintain and manage staff uniforms. However, oftentimes, these areas are mismanaged and underutilized, developing into an unnecessary expense for hoteliers. While some hotel wardrobe rooms are managed by internal hotel staff, onsite wardrobe room solutions are managed by a supplier, allowing staff to focus on their core competencies while ensuring the satisfaction of hotel guests.
Headquartered in Cincinnati, Ohio, Cintas Corporation provides highly specialized services to businesses of all types. Cintas designs, manufactures and implements corporate identity uniform programs, and provides entrance mats, restroom supplies, promotional products, first aid and safety products, fire protection services and document management services to approximately 800,000 businesses. Cintas is a publicly held company traded over the Nasdaq National Market under the symbol CTAS, and is a Nasdaq-100 company and component ofthe Standard & Poor's 500 Index.