Home / Knowledge / News / Avoiding Victoria's top five shopping problems
Avoiding Victoria's top five shopping problems
03
Oct '11
Consumer Affairs Victoria helped more Victorians than ever in the last financial year, with almost 142,000 consumers contacting Consumer Affairs Victoria for advice on shopping problems and around 10,600 downloading the MyShopRights smartphone application.

“Clothing and airline services refunds topped the latest top five list of consumer complaints as the most common fair trading issues for Victorian consumers,” Minister for Consumer Affairs Michael O'Brien said.

The top five shopping problem complaints for Victorians in 2010-2011 were:
1. Refunds for clothing & apparel (891)
2. Refunds for airline services (775)
3. Defective electrical appliances (including whitegoods) (733)
4. Defective furniture, furnishings & homewares (including manchester) (614)
5. Warranties, rights, remedies and guarantees of electrical appliances (including whitegoods) (604)

Mr O'Brien said that not everyone is fully aware of their rights when buying goods and services, but the Australian Consumer Law (ACL) campaign had been very successful at helping consumers to understand their rights.

“To help avoid these problems, the free MyShopRights application answers common shopping questions including guidance on ACL. Because it is stored on phones, consumers can refer to it when out shopping,” Mr O'Brien said.

“It is also providing consumers with instant information on refund, warranty and lay-by rights, and can store photos of receipts to show proof of purchase.

“Consumer Affairs Victoria worked closely with consumers over the year to address their issues such as airline service refunds caused by flight disruptions, such as the Chilean ash cloud event.

“Consumer Affairs Victoria also provided advice and assistance to businesses, delivering toolkits to more than 2,000 traders to educate them about appropriate policies and trader knowledge of refund rights.”

Over the last financial year, Consumer Affairs Victoria finalised 3,858 general consumer disputes out of nearly 12,500 finalised disputes, taking court action against 89 traders.

Minister for Consumer Affairs


Must ReadView All

Maintain NAFTA trucking provisions: AAFA, US trade bodies

Apparel/Garments | On 22nd Nov 2017

Maintain NAFTA trucking provisions: AAFA, US trade bodies

The American Apparel & Footwear Association (AAFA) recently joined...

Vietnam’s textile & garment exports cross $24bn till Oct

Textiles | On 22nd Nov 2017

Vietnam’s textile & garment exports cross $24bn till Oct

Vietnam earned $24.372 billion from textile and garment exports in...

Karl Mayer unveils TMJ 4/1-T terry warp knitting machine

Textiles | On 22nd Nov 2017

Karl Mayer unveils TMJ 4/1-T terry warp knitting machine

Karl Mayer, a technology and market leader in textile machinery from...

Interviews View All

Asim Dalal
Indo Count Retail Ventures

Today, there is no other emerging market as India, "we make in India and...

Anshul Sood
Oceedee

‘Indian footwear market is nascent and largely a trend follower’

Sanjay Desai & Ashish Mulani
True Colors

Digital textile printing will be the technology of the future

Ravindra Jain, Ashish Baid

Oswal Prints Private Limited has been manufacturing and exporting ethnic...

Nitesh Mittal

Kusumgar Corporates is a leading manufacturer of technical textiles and...

Rikesh Mistry

Jupiter Comtex Pvt Ltd, established in 1973, started its textile machinery ...

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Kevin Nelson
TissueGen

Kevin Nelson, Chief Scientific Officer, TissueGen discusses the growing...

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Sonam & Paras Modi
SVA

Sonam and Paras Modi's Sva Couture is synonymous with head-turning...

Rupa Sood and Sharan Apparao
Nayaab

Nayaab, an exhibition meant to celebrate Indian weaves, is in its second...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

November 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

news category


Related Categories:

Planning to Take the Leap towards
Sustainability?

Do you see sustainability as a route to business growth?

Yes No

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes No

Active Poll

Do you see sustainability as a route to business growth?

Yes
68.5%
No
12.4%
Skip
19.1%

Total Votes: 89

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes No

Active Poll

Do you think the sustainability space has the needed tools and resources available for a business to lead change?

Yes
61.8%
No
30.3%
Skip
7.9%

Total Votes: 89

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes No

Active Poll

Do you think adopting a sustainable approach will be a profitable move for your business?

Yes
86.5%
No
10.1%
Skip
3.4%

Total Votes: 89

Thanks for your valuable feedback. Claim your free latest sustainability e-book.

Active Poll

Do you want the world to know about your sustainability journey and your business’ environmental footprint?

Yes
80.9%
No
9.0%
Skip
10.1%

Total Votes: 89


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search