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DHL Express expands service with WH Smith partnership
Oct '08
DHL Express, the world's leading express delivery and logistics company, announced a partnership with one of the UK's top retail groups, WHSmith. The deal will establish DHL's presence on almost every high street around the UK and offer consumers an efficient and convenient way to send letters, documents and parcels throughout the UK and anywhere around the world, seven days a week.

The arrangement will see DHL Servicepoints rolled out to 400 WHSmith High Street stores over the coming weeks and will more than double the total number of DHL Servicepoints stationed in various locations around the country, bringing the total figure to over 750. The partnership between DHL and WHSmith will expose the DHL brand to around an additional one million customers who frequent the 400 WH Smith high street stores each day.

The new in-store concept gives consumers the option of sending items in one of the six available boxes that range in size from an A4 envelope to a box large enough to fit a printer or fax machine. The Servicepoints conveniently enable customers to pack and pay for their parcels at WHSmith stores which are then collected by a DHL courier each day.

DHL Express UK and Ireland CEO, Ken McCall said: “We identified a gap in the market and our research showed us that consumers want choice, easy access and well priced express delivery services which is exactly what the Servicepoints offer.

“In the lead up to Christmas the new DHL Servicepoints located within WHSmith stores will help consumers around the country to do their shopping on the high street and then send their packages via an express network quickly and easily every day of the week.”

Servicepoint facilities are a key part of DHL's successful expansion into the consumer and occasional user market, and the concept is expected to continue growing around the country.

WHSmith High Street Managing Director, Steve Clarke, said, “We are delighted to announce this agreement with DHL, which further enhances the range of services WHSmith provides by extending our delivery services offer to a much wider group of customers.”

DHL Express

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