OneNeck bags service contract from Spyder Active Sports
23 Jan '06
3 min read
ERP Solution provider OneNeck IT Services was recently awarded a three-year managed services contract from Spyder Active Sports Inc for its J D Edwards EnterpriseOne environment.
OneNeck will provide Spyder with a single point of accountability that will seamlessly integrate with the ski apparel leader's existing IT operations to manage Spyder's mission-critical ERP application and global network.
This partnership will allow Spyder to focus on the business of developing and manufacturing high- tech, fashionable ski wear.
Services in the contract include operating systems administration, J D Edwards application management, database administration, 24x7 support center and data center services and managing Spyder's global network.
Spyder uses the JDE EnterpriseOne platform to manage its finance, logistics and manufacturing functions.
"They chose OneNeck because of their demonstrated success across various industries, technologies and software applications," stated Kevin Smith, Information Systems Director for Spyder Active Sports.
"Outsourcing their technology operations has allowed Spyder to focus more of its resources on driving growth in their core business."
Spyder was in an unsatisfactory outsourcing relationship with a vendor that was unresponsive to the company's needs.
Therefore, in the new partner selection process, Spyder placed emphasis on high quality customer focus and references.
"OneNeck's customer references were excellent," explains Smith. "Once they narrowed down the list of potential service providers based on technical expertise, OneNeck's customer satisfaction ratings differentiated them from their competitors."
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