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NSB's CRM Services provides admirable solution for apparel & footwear retailer

15 Jul '05
4 min read

Retailer solution provider NSB is delighted to introduced a fully integrated and hosted retail solution offering for small- to mid-sized apparel, footwear, and specialty retailers. Connected Retailer Managed Services delivers the best functionality of the company's acclaimed solutions suite directly to retail stores and head offices via reliable, high-speed networks.

Managed Services is an all-in-one software, hardware, and maintenance package that retailers acquire through a fixed quarterly fee (plus a one-time set-up charge). The offering includes preconfigured, core applications from Connected Retailer Store, Merchandising, Sales Analytics, and CRM, as well as Microsoft's Great Plains for Financial Management, hosted on NSB's servers.

The company also provides all store and head office hardware and infrastructure, implementation and training services, round-the-clock system monitoring, data backups, and disaster recovery, plus 24/7 support.

"Best-of-breed systems typically require large capital investments and ongoing resources that can exceed the capabilities of smaller retailers and diminish their ROI," says Leo Rabinovitch, NSB's Senior Vice President for Managed Services. "Our new offering resolves this dilemma. It allows almost any enterprise to gain the competitive advantages of 'big-retailer' IT while dramatically lowering their capital costs, TCO, and risks."

NSB Group delivers these benefits in several ways. Their Managed Services offering eliminates a retailer's need for in-house IT infrastructure, and designated staff and resources. NSB takes care of all systems and services, including database maintenance, data management, and security. They supply the hardware, so its age or condition is never a barrier to growth. The company also installs software updates at no extra cost, which means clients are always up to date and able to profit from new features and functionality.

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