AMS 'Best in Customer Satisfaction' among apparel software vendors
25 May '07
2 min read
AMS Inc, the developer and marketer of the renowned CUTPLAN cut order planning software for fabric and other raw materials, has been ranked Best in Customer Satisfaction among all software vendors in the Apparel Software Scorecard 2007.
The results of the customer satisfaction survey and vendor scorecard were announced in the May edition of Apparel magazine. According to the publisher, of the approximately 160 apparel and retail specific firms serving the industry, only 50 qualified for inclusion in the Scorecard report.
Survey respondents were asked to rate their vendor satisfaction in five areas. In addition to receiving a perfect score in Customer Satisfaction, AMS also qualified as a 'break-out leader' in Overall Satisfaction, Apparel Market Knowledge, and User Buy-In/User Friendliness in the production software category. Across all five points of measure, AMS received a score of 28.83 out of a maximum 30.
The independent customer satisfaction survey, which was conducted online in February/March 2007, queried apparel industry software decision makers about their satisfaction with key apparel market software vendors. 363 individual respondents participated in the scoring process, representing 328 unique apparel retailers, brands and manufacturers. To qualify for inclusion in the report, software vendors had to receive a minimum number of customer ratings.
While participants' names and company affiliation were not disclosed, one AMS customer commented, “Any ideas that I have come up with over the past 15-plus years have been quickly implemented into the software and been put in my hands within 48 hours. I can't say enough about the AMS CUTPLAN system. It has saved our company well over a million dollars in fabric and personnel over this time.”
“We are honored to receive such recognition from our industry”, said Keith Richardson, Vice President of Sales and Marketing of AMS. “We thank all of our customers for their continued support and trust in AMS. By listening to our customers, we continue to find new ways to bring value to their operations and our business relationships.”
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