Home / Knowledge / News / Textiles / TRSA's EMI faculty adds Plant-Based Sales/Service Director
TRSA's EMI faculty adds Plant-Based Sales/Service Director
Apr '11
Joining the team of expert instructors at Textile Rental Services Association of America - TRSA's Executive Management Institute (EMI) this year is Jon Coyle, director of service and business development, New System Laundry, Portland, OR. In teaching the EMI Marketing and Customer Service class, Coyle will share his philosophies on hiring, training and motivating service team members “to get high performance from the ground up.”

EMI is recognized as the leading educational program for executives and managers from all facets of the textile services industry. EMI helps these industry leaders attain personal and professional development, so they can more effectively inspire others and, thereby, boost corporate growth. Each August, participants return to take a different week-long class at the University of Maryland taught by academics and veteran textile services operators or associates. These faculty members provide insights on the latest techniques in developing effective workforces in the business world at-large. The concepts that they outline are put into perspective for the uniform and linen supply professional to apply to the industry's workplaces and markets.

Team teaching with Coyle this year is Steve Kallenbach, regional sales manager, American Dawn, Inc. (ADI), Los Angeles. Their class, developed for fifth-year students, will examine strategic and practical growth approaches. These sessions on marketing and customer services will deliver the knowledge and skills necessary to facilitate innovative thought leadership. That, in turn, can empower participants to fuel their companies' growth.

With more than 16 years in the industry, Coyle shifted from a role as an industry vendor to textile service operations. He began his career as a territory representative for international mat supplier Kleen-Tex Industries, La Grange, GA. In his 13-state territory in the West, he developed many training programs and contests to help grow his customer base.

At New System, Coyle has created multiple programs for revenue growth through routes, including targeting the re-signing of their customer base to over 90% of all accounts under agreement; nearly 97% of their total revenue. Also in his eight years with the company, he has developed promotions that have prompted additional sales of 50 mats per man over six-week promotions. For the last six years, Coyle has motivated all of his CSRs to average nearly $22 per week per man in new sales.

This class and four others at EMI take advantage of an academic setting to deploy techniques in role-playing and personal-behavior assessment to present lessons that captivate and compel, while drawing on the experience of the instructor team, which includes consultants who've worked with all kinds of industries. As a result, EMI students experience a windfall of ideas for improving their business relationships that they can't get from everyday work experiences, or other programs inthe textile services industry.

Textile Rental Services Association of America

Must ReadView All

Textiles | On 22nd Apr 2017

Strong rupee & weak trade to affect textile exporters

Textile and apparel exporters' earnings and EBITDA margins will be...

Textiles | On 22nd Apr 2017

Myntra acquires InLogg

With an aim to strengthen supply chain and logistics, Flipkart-owned...

Textiles | On 22nd Apr 2017

Aditya Birla Group launches new variant Liva Crème

After its successful launch of high quality fabric Liva in 2015,...

Interviews View All

C Kamatchisundaram

ITME is an occasion not only to receive new leads but also to work on...

Sonia Agarwal

‘The terms eco-friendly and organic are common but everyone perceives them ...

Sunil Kumar Sharma
Loknayak JPNSSSG Ltd

'The blend of cotton–linen yarn has high demand in the domestic and...

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Eric Scholler

The Indian market has huge potential in technical textiles, and by far,...

Steve Cole
Xerium Technologies

Steve Cole of Xerium Technologies discusses the industry. Xerium is the...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Rupa Sood and Sharan Apparao

Nayaab, an exhibition meant to celebrate Indian weaves, is in its second...

Igor Chapurin

"Now we can see the Russian trend in international fashion. And Russian...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


Letter To Editor

(Max. 8000 char.)

Search Companies

April 2017

April 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Browse Our Archives


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search