The AI software is also being used to analyse vast amounts of data and uses machine-learning to better understand the behaviour of several million consumers, deriving insights, and actionable recommendations for retailers.
Analysis shows that the vast majority of shoppers today still favour visiting a store. The trend is particularly strong in fashion, although a growing proportion are switching to other omni-channel options, including shopping online, via smartphones, or click-and- collect from nearby stores.
Detego has seen significant growth in omni-channel services this last year, recording over 1.5 million omni-channel transactions through its software suite.
Uwe Hennig, CEO at Detego said, “Even with all the advances of the digital age, more than 80 percent of retail sales happen in bricks-and- mortar stores. In the fashion industry, customers still want to walk into shops to see, touch, and try on different outfits. While customer motivations for entering stores are largely the same as they were twenty years ago, their expectations are much higher. Customers who can find anything they want on their smartphones in seconds expect similar instant gratification in stores. They want the items they see online to be available in the store and in their preferred size, style, and colour.”
Hennig said, “Omni-channel services like click-and-collect are another important cornerstone for connecting the best of the online world with the benefits of bricks-and- mortar. Customers now expect a seamless, unified retail experience across multiple channels; for instance, being able to click on and reserve any items discovered online for trying on in a store the next day.” (GK)
Fibre2Fashion News Desk – India