Comprised of business units in Canada, the US and China, Claudel Lingerie sells its products through its own stores as well as a network of top-tier retailers across North America. To maintain its competitive edge, just over a year ago Claudel decided to replace its internal systems with software developed by global ERP provider Momentis Systems.
Claudel’s once unique business model involves consigning products to stores, meaning that Claudel maintains ownership of the goods until they are sold.
With no available off-the-shelf software that fit this model, for the past 30 years Claudel has relied on an internally developed ERP system maintained by a full-time, on-site programmer. When software providers recently began serving this niche, Claudel decided it was time for an upgrade and started looking for a professional ERP system.
“When comparing systems providers, Momentis representatives stood out by demonstrating that they truly understand our business” says Francois Lapierre, President of Claudel Lingerie. “The expertise and professionalism of Momentis consultants inspired us with confidence and made choosing to go with the Momentis Fashion System an easy decision.”
Paramount to this decision was finding a system that would improve communication and collaboration among Claudel’s international business units. Previously, Canadian designs were exported, printed, scanned and then emailed to China where they were re-entered into another system before production commenced. This process required the completion of repetitive tasks and created numerous opportunities for human error. All of that has changed since going live with Momentis.
“With one centralized system spanning the globe, all data entered in Canada is now instantly accessible in China” Lapierre says. “Instead of simply pushing out information we can now collaborate between Canada and China on design. And thanks to Momentis we are now live 24/7 – when the Canadian office closes the Chinese office is opening, so we can get things done around the clock.”
With its enterprise apparel software from Momentis Claudel has been able to rationalize internal processes and maximize efficiency. Claudel is successfully using Momentis PLM to streamline product design, development and costing, EDI to enhance selling capabilities and Financials to simplify financial reporting and gain organization-wide visibility.
Momentis is thrilled by the progress that Claudel is making using its ERP system and is eager to witness the business benefits Claudel derives as it continues to enhance its capabilities with Momentis software.
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