Home / Knowledge / News / Information Technology / Convergys appoints Mike Betzer as SVP, RTM
Convergys appoints Mike Betzer as SVP, RTM
05
Jun '08
Convergys Corporation, a global leader in relationship management, announces the appointment of Mike Betzer as Senior Vice President (SVP), Relationship Technology Management (RTM). He will report to Dave Dougherty, president and CEO of Convergys.

In this leadership role, Betzer will be responsible for the overall success and continued growth of RTM. He will oversee the creation of strategic business plans, delivery of solutions and services to Convergys clients, implementation of existing technologies into solutions for new industries and markets, and the development of new Convergys relationship management solutions such as Convergys' recently announced Multichannel Automation Solutions portfolio.

According to Betzer, this portfolio effectively combines consulting services, best-of-breed technologies, professional services, and flexible delivery models across live agent and self-service, and exemplifies Convergys' unique ability to bring together a comprehensive set of solutions and services to solve key business challenges for our clients.

Betzer brings more than 20 years experience in the RTM space having most recently held the Vice President, Customer Relationship Management Strategy role at Oracle. Betzer had overall responsibility for Customer Relationship Management product strategy for Siebel when it was acquired by Oracle, and for Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle Fusion product lines.

Prior to this role, Betzer served as vice president of product management with overall responsibility for contact centers, service, field service, help desk, knowledge management, mobile, wireless, handheld devices, computer telephony integration (CTI) and software as a service (Saas) products for Siebel and the Oracle E-Business Suite product families.

Must ReadView All

Textiles | On 25th Mar 2017

GST to positively impact retail value chain: CBRE

The implementation of the Goods and Services Tax (GST) bill in India...

Textiles | On 25th Mar 2017

MEGlobal to build first ever US MEG plant

Monoethylene glycol (MEG) producer MEGlobal plans to construct a new...

Courtesy: Ulster Carpet

Textiles | On 25th Mar 2017

Ulster Carpets acquires Griffith Textile Machines

Northern Ireland based manufacturer of carpets, Ulster Carpets said...

Interviews View All

Md Hanifur Rahman
Aman Group

The level of understanding the job role and organisational requirements...

Shiladitya K Joshi
Truetzschler India Private Limited

India ITME provides a platform to interact with our stakeholders

Sonia Agarwal
Whitenife

‘The terms eco-friendly and organic are common but everyone perceives them ...

Larry L Kinn
Suominen Corporation

Larry L Kinn, Senior Vice President - Operations Americas of Suominen...

Suresh Patel
Sidwin Fabric

Sidwin Fabric is a manufacturer and exporter of polypropylene textiles and ...

Kai Poehler
Voith Paper GmbH & Co. KG

The glass mat industry is growing by five to eight per cent annually. Kai...

Madhu Jain
Madhu Jain

She grew up in the walled city of Old Delhi, completed her studies, and...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Igor Chapurin
Chapurin

"Now we can see the Russian trend in international fashion. And Russian...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
March 2017

March 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


eNEWS
Insights
Subscribe today and get the latest News update in your mail box.
Advanced Search