Home / Knowledge / News / Information Technology / IBM opens CRM center of excellence for SaaS
IBM opens CRM center of excellence for SaaS
20
Sep '08
IBM announced the launch of a Center of Excellence (CoE) for Software as a Service (SaaS). Using decision-support tools and implementation assets developed specifically for the SaaS platform, the CoE will assist organizations worldwide in evaluating, implementing, and driving value from SaaS for Customer Relationship Management (CRM).

The CoE draws upon IBM subject matter experts' experience helping global organizations make decisions about SaaS. Developed by IBM's CRM practice, part of IBM Global Business Services, the CoE helps organizations to understand how SaaS differs from traditional software delivery models, and to manage these differences.

"As a company with a complex sales coverage model, we stretched the capabilities of our SaaS platform," said Mr. Nelson Lin, CIO, Konica Minolta Business Solutions, USA. "We ultimately succeeded because we approached the project as a business transformation, not simply a software implementation. IBM was crucial to our success. With their new CoE, they should only be more effective with their clients in this space."

To help its clients be successful with SaaS, the IBM CoE for SaaS has developed evaluation models to assist with decision making and planning, and demonstration environments to preview SaaS capabilities.

The CoE has also established an internal network of SaaS subject matter experts, so that IBM consultants on project teams can easily identify best practices and bring proven approaches to the implementation of SaaS solutions for their CRM clients.

The CoE also takes advantage of IBM's cloud computing infrastructure, which provides a uniform and consistent platform where IBM CRM experts worldwide can link together to rapidly deliver these services.

"The IBM CRM CoE will help organizations determine whether SaaS will be a suitable platform for driving CRM value, and then help them capture that value through implementation projects," said Daniel Hirschbuehler, Global Leader, Customer Relationship Management, IBM Global Business Services. "Our goal is to be sure clients understand all the ramifications of these new delivery models and help them choose the right one for their business."

The CRM CoE supports IBM's strategy to provide high value CRM consulting services dedicated to helping clients make informed decisions about the latest business and technical topics. It is also representative of IBM's services model of the future that combines consulting expertise with the use of intellectual property assets to deliver services to clients in an efficient and consistent fashion.

IBM Corporation

Must ReadView All

Courtesy: Li & Fung

Textiles | On 29th Mar 2017

Li & Fung introduces new 3-year plan 2017-2019

Li & Fung Limited has outlined its next Three-Year Plan (2017-2019)...

Courtesy: Carrington

Apparel/Garments | On 29th Mar 2017

Carrington Workwear signs JV with TMG Textiles

Carrington Workwear, one of the largest producers of workwear fabrics ...

Apparel/Garments | On 29th Mar 2017

Jabong launches Aeropostale on its platform

Jabong has added leading American high-street fashionwear brand,...

Interviews View All

Manuj Terapanthi
Texaura

Transparent supply chain and fair trade will boost sustainable market

Smarth Bansal
Colorjet India Limited

We would like to venture more companies into the Indian market

Dinaz Madhukar
DLF Emporio and DLF Promenade

‘Each event and promotion is planned out keeping in mind the business of...

Kai Poehler
Voith Paper GmbH & Co. KG

The glass mat industry is growing by five to eight per cent annually. Kai...

Kerem Durdag
Biovation II LLC

Kerem Durdag, CEO, Biovation II LLC, provides an insight into future...

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Ritu Kumar
Label Ritu Kumar

‘Classics will return’ "There are a lot of people wearing western clothes ...

Silvia Venturini Fendi
Fendi s.r.l

"Yes, my confidence and positive attitude are my strengths and should be...

Madhu Jain
Madhu Jain

She grew up in the walled city of Old Delhi, completed her studies, and...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
March 2017

March 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


eNEWS
Insights
Subscribe today and get the latest News update in your mail box.
Advanced Search