Home / Knowledge / News / Information Technology / Symantec helps drive operational efficiencies with Workflow 7.0 & ServiceDesk
Symantec helps drive operational efficiencies with Workflow 7.0 & ServiceDesk
18
Aug '09
Symantec Corp announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0 to help businesses maximize efficiencies and achieve significant cost savings by connecting people, processes and information. Workflow 7.0 helps customers enforce policies, automate repetitive tasks and accelerate the delivery of IT and business processes. ServiceDesk 7.0 will offer customers a new process driven and powerful ITIL-based incident, problem, change, release and knowledge management tool that improves availability and service levels.

Both Workflow 7.0 and ServiceDesk 7.0 are uniquely driven by a drag-and-drop visual designer approach, allowing businesses to develop comprehensive, automated processes without requiring a fundamental knowledge of the coding behind the applications. Due to their flexible approach, these products can integrate directly into an existing environment without requiring integration services or deep technical knowledge that is usually necessary when combining diverse technologies.

Both products are built on the Symantec Management Platform, providing improved manageability and extensible integration across Symantec's product portfolio, allowing companies to integrate security, data loss prevention, systems management, and backup and recovery. In addition, the flexible nature of the platform allows integration into third-party solutions as well.

“Organizations today are looking for ways to improve efficiencies, increase compliance, and reduce costs while leveraging existing systems and resources and building out their IT organization as needed,” said Francis deSouza, senior vice president, Enterprise Security Group, Symantec. “Both Workflow 7.0 and ServiceDesk 7.0 provide immediate customer benefits through process automation to shorten timelines and maneuver through organizational structure while maintaining accountability and ensuring compliance.”

The ability to manage processes effectively continues to be a constant fixture in the minds of IT executives. In a January 2009 Gartner study titled, Meeting the Challenge: The 2009 CIO Agenda, more than 1,500 CIOs were asked where they thought the enterprise should focus its attention and resources in an uncertain economy for improving current operations and performance. According to the report, improving business process was the No. 1 response and has been for the past four years.

Symantec Workflow 7.0
Workflow 7.0 now makes it easier to deliver comprehensive IT and business process automation with increased support for business systems, advanced reporting, increased performance and an expanded end-user portal. Workflow can be used to automate common IT processes such as new employee provisioning, self-help service catalogs, new hardware and software requests, password reset and many more. The new version improves manageability by providing customers with a visual, self-documenting workflow designer, helping customers rapidly deliver processes by simply dragging and dropping predefined components to create a flow diagram.

Must ReadView All

Pakistan's Finance Minister Mohammad Ishaq Dar presenting Budget 2017-18 in National Assembly in Islamabad on May 26. Courtesy: PID, Pakistan

Textiles | On 27th May 2017

Pakistan Budget 2017-18 proposes 4 new measures

To support the textile sector in Pakistan, finance minister Mohammad...

Courtesy: IRRC Institute

Apparel/Garments | On 27th May 2017

Up to 7.5 mn retail jobs in US at risk due to automation

About 6-7.5 million retail jobs in the US are likely to be automated...

Textiles | On 27th May 2017

Indian textiles ministry promotes wool sector

The ministry of textiles has taken multiple steps to promote the wool ...

Interviews View All

Amardeep Singh
Orient Craft

'In export markets, the trend in terms of embroidery, is towards matte...

Pratik Bachkaniwala
Palod Himson Machines

Fabric processing machines are picking up

Vidhyaa Shankar. S
A Ganapathi Chettiar

'The usage of knits is getting into the boundaries of woven fabrics'

Ashok Desai
Bombay Textile Research Association

Bombay Textile Research Association (BTRA) is a leading name in textile...

Suresh Patel
Sidwin Fabric

Sidwin Fabric is a manufacturer and exporter of polypropylene textiles and ...

Kerem Durdag
Biovation II LLC

Kerem Durdag, CEO, Biovation II LLC, provides an insight into future...

Robert Brunner
Devereux

Golfwear and menswear brand Devereux is set for greener pastures. Robert...

Igor Chapurin
Chapurin

"Now we can see the Russian trend in international fashion. And Russian...

Karan Arora
Karan Arora

Bridal couture created with rich Indian heritage, exquisite craftsmanship...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

news category


Related Categories:
May 2017

May 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search