Home / Knowledge / News / Information Technology / nGen CIM offers GUESS powerful email management solution
nGen CIM offers GUESS powerful email management solution
11
Sep '09
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, announced that leading retailer GUESS has selected the company's solutions to power online interactions. nGen Email is the first online interaction channel GUESS is deploying which will enable them to quickly and accurately respond to the growing number of emails from customers and business partners.

The selection of nGen Email is the first in a series of strategic initiatives planned by GUESS to offer customers and business partners multiple options for interacting online.

After rigorous evaluation of technology options, GUESS selected nGen Email because it is part of an integrated suite of customer interaction management solutions that includes nGen Knowledgebase nGen Chat, nGen CoBrowse, nGen Click to Call, nGen Phone and nGen Community. nGen Email offers GUESS a powerful email management solution that agents can learn quickly and begin using immediately. Additionally it will meet the current needs and will scale to meet future needs.

"We understand that the Gen Y generation prefers to interact online and finding the best customer interaction management solutions was very important to our strategy," said Mike Relich, CIO at Guess.

"Genera CIM offered us the email management solution we needed immediately and options we wanted for adding additional interaction channels in the future."

"We are excited to add GUESS to our ever growing list of retail customers," said Wade Pfeiffer, General Manager of nGenera CIM. "A component of nGenera's Customer Interaction Management (CIM) Suite, nGen Email is a flexible, cost-effective email management automation system designed to handle large volumes of incoming email. With an easy-to-use interface, agents see a complete view of each customer's history across multiple emails and multiple channels.”

“nGen Email also enhances agent productivity and the quality of interactions through automatic responses using nGen Answer, pre-scripted responses, and optional Knowledgebase integration. According to a Jupiter Research article titled Justifying the Costs of Technology, 'companies that deploy email automation systems are able to handle 54 percent more email inquiries per hour than those with customer built applications and 63 percent more than companies using business applications'."

nGenera Corp

Must ReadView All

Neelesh Hundekari speaking at the event. Courtesy: Subir Ghosh

Textiles | On 27th May 2017

Fabric of Change initiative announces €250000 scaling fund

The Fabric of Change initiative of Ashoka and the C&A Foundation is...

Pakistan's Finance Minister Mohammad Ishaq Dar presenting Budget 2017-18 in National Assembly in Islamabad on May 26. Courtesy: PID, Pakistan

Textiles | On 27th May 2017

Pakistan Budget 2017-18 proposes 4 new measures

To support the textile sector in Pakistan, finance minister Mohammad...

Textiles | On 27th May 2017

Indian exports can touch $325 bn in 2017-18: FIEO

Indian exports are on upward trend in last few months as the country...

Interviews View All

Rashi Menda
Zapyle

Every fifth sale we make on Zapyle is a repeat purchase

Priyanka
Studio Priyanka Rajiv

‘To reinvent the age-old tradition of embroidery to suit demographics and...

Milind Khandwe
Hindoostan Innovation Centre

‘Modern technical textile is an indispensable tool for science and...

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Urs Stalder
Sanitized AG

Urs Stalder, CEO, Sanitized AG, talks about the increasing use of hygiene...

Paolo Ocleppo
Sandvik Hyperion

Paolo Ocleppo, Rotary Cutting Segment manager, Sandvik Hyperion discusses...

Yash P. Kotak
Bombay Hemp Company

One of the directors of Bombay Hemp Company, Yash P. Kotak, speaks to...

Sanjukta Dutta
Sanjukta's Studio

<b>Sanjukta Dutta</b> creates unique garments by clubbing prints of...

Igor Chapurin
Chapurin

"Now we can see the Russian trend in international fashion. And Russian...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

news category


Related Categories:
May 2017

May 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search