Home / Knowledge / News / Information Technology / Manhattan announces Zero Disappointment Retail
Manhattan announces Zero Disappointment Retail
24
May '10
Manhattan Associates Inc announces Zero Disappointment Retail, a system-enabled approach that allows retailers to deploy advanced supply chain optimisation techniques to present a unified brand across all channels - traditional brick and mortar stores, Internet, catalogue, call centre, television and mobile.

Zero Disappointment Retail relies on a set of software components from the Manhattan SCOPE (Supply Chain Optimisation-Planning through Execution) solutions portfolio. The technology preserves and complements current systems and investments by aggregating inventory, order, pricing, promotion, merchandising and order execution information across all channels.

“Retailers have a challenge to provide whatever customers are looking for in each channel, including a wide product selection and convenient browse, buy, deliver and return options. If a customer switches channels, a retailer risks losing the sale, as research shows that 50 percent of channel switchers also switch brands,” said Jeff Baum, senior vice president, International at Manhattan Associates. “With a truly blended-channel environment, sales and support professionals have all the information they need to give customers what they want and consumers have the selection, convenience and retail options they expect.”

Key features of Zero Disappointment Retail:

• Blended Channel Optimisation — Delivers cross-channel visibility of orders and inventory so retailers are able to respond in real-time to changing demand patterns to ensure the right amount of inventory is directed to each selling channel
• Exponential Execution — Leverages the aggregated, cross-channel view of orders and inventory to manage the fulfilment process more efficiently from supplier to customer—and back again—by integrating supply chain execution activities so merchandise gets to the right person at the right time

Manhattan has partnered with US-based Retail Systems Research (RSR) — to develop the Blended Channel Revenue Modeller, an objective mathematical model, based on retailer experience, that quantifies the real impact of cross-channel capabilities on a retailer's top and bottom line. For example, based on initial Blended Channel Revenue Modeller calculations, a retailer with $1 Billion in revenue across 900 stores could expect to receive up to 5 per cent sales and 7 per cent gross margin improvement from the cross-channel benefits of Zero Disappointment Retail.

“The Blended Channel Revenue Modeller objectively demonstrates the business impact of cross-channel capabilities to retailers,” said Nikki Baird, managing partner, RSR. “Without an idea of the scope of opportunity available to retailers pursuing cross-channel processes, it is hard to overcome investment barriers to making a decision, let alone implementing a project successfully. This model helps bridge that information gap.”

Manhattan Associates Inc

Must ReadView All

Neelesh Hundekari speaking at the event. Courtesy: Subir Ghosh

Textiles | On 27th May 2017

Fabric of Change initiative announces €250000 scaling fund

The Fabric of Change initiative of Ashoka and the C&A Foundation is...

Pakistan's Finance Minister Mohammad Ishaq Dar presenting Budget 2017-18 in National Assembly in Islamabad on May 26. Courtesy: PID, Pakistan

Textiles | On 27th May 2017

Pakistan Budget 2017-18 proposes 4 new measures

To support the textile sector in Pakistan, finance minister Mohammad...

Textiles | On 27th May 2017

Indian exports can touch $325 bn in 2017-18: FIEO

Indian exports are on upward trend in last few months as the country...

Interviews View All

Victor Chao
Esmetex

‘In future, clothing boundary lines will become increasingly blurred.’

Mohammad Mamun Ar Rashid
UL VS Bangladesh Ltd

Productivity, creativity and innovation play a vital role in the growth of ...

Manfred Mentges
Sedo Treepoint GmbH

We see a higher demand in colour management systems, as customers see big...

Kerem Durdag
Biovation II LLC

Kerem Durdag, CEO, Biovation II LLC, provides an insight into future...

Mohammad Hassan
Biax Fiberfilm

About one in every 20 patients picks up an infection while hospitalised....

Giorgio Mantovani
Corman S.p.A

Giorgio Mantovani, MD of Corman, with a presence in both Milano and New...

Judy Frater
Somaiya Kala Vidya

Among the many honours showered on Frater, including Fulbright and Ford...

Tony Ward
Tony Ward

"You have to truly understand what your client wants, know her needs, what ...

Madhu Jain
Madhu Jain

She grew up in the walled city of Old Delhi, completed her studies, and...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

news category


Related Categories:
May 2017

May 2017

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


E-News Insight
Subscribe Today and Get the
Latest News Update in Your Mail Box.
Advanced Search