Home / Knowledge / News / Information Technology / Harry Rosen appreciates Sage SalesLogix CRM
Harry Rosen appreciates Sage SalesLogix CRM
30
May '11
Sage North America announced Harry Rosen Inc, a Canadian retail chain of 16 high-end men's clothing stores, has captured 40 percent market share with a customer-focused sales strategy that has included Sage SalesLogix and Sage SalesLogix Mobile since 2003.

Harry Rosen Inc. has 700 employees accessing a customized Sage SalesLogix CRM system via the web and mobile devices to track clients' clothing preferences and make accurate purchase and service recommendations. Videos regarding Harry Rosen Inc.'s Sage SalesLogix use and a Q&A with CIO Steve Jackson are now available.

"My father originally maintained note cards containing his clients' clothing preferences," explained Larry Rosen, Chairman and CEO of Harry Rosen Inc. "His detailed and honest approach to analyzing data, understanding customers' needs and advising them in a positive manner to earn their trust continues to guide how we do business today. We've taken his vision into a modern age with the aid of Sage SalesLogix, while maintaining his customer experience standards."

Most Advanced CRM System in Retail Today, Says Harry Rosen CIO

Harry Rosen sales associates share data between 16 Harry Rosen stores and segment the chain's customers by purchase preferences including how often each shops, average purchase price and brands most often purchased to provide the recommendations most likely to assist customers and increase sales.

"Sage SalesLogix lets us service our clients to the fullest extent. Our point of sale, merchandising and e-commerce systems are all integrated with Sage SalesLogix, so we can really pinpoint and respond to customer needs," added Jackson.

Associates also use Sage SalesLogix to schedule tasks such as suit tailoring and customer satisfaction follow-up calls, as well as for sending service and order pick-up reminders.

"We see a lifelong relationship with Sage SalesLogix," Jackson continued. "We are able to give our sales associates a tool they cannot get at any other retailer and our clients an experience they keep coming back for. Hands down we have the most advanced CRM system in retail today."

Harry Rosen Inc., Canada's premier men's wear retailer, was founded in 1954 by the man whose name the chain still bears. Harry Rosen Inc. has grown from a single 500-square-foot store in Toronto to become a powerhouse in Canadian retailing with 16 stores across the country, accounting for 40 percent of the Canadian market in high-end men's wear.

Sage North America

Must ReadView All

Courtesy: Myntra

Apparel/Garments | On 3rd Dec 2016

Myntra to be EBITA positive by FY18: CEO Narayanan

Myntra is on track to achieve sustainable growth and be EBITA...

Courtesy: India ITME Society

Textiles | On 3rd Dec 2016

India ITME 2016 opens with over 1050 exhibitors

The India International Textile Machinery Exhibition (India ITME)...

Courtesy: Bruckner

Textiles | On 3rd Dec 2016

Indian textile companies opt for Brückner stenter lines

Indian textile firms Laxmipati Sarees, makers of polyester sarees and ...

Interviews View All

Asim Dalal
Indo Count Retail Ventures

Today, there is no other emerging market as India, "we make in India and...

Ajay Ghariwala
Luthra Group

We are ready to adopt or follow every opportunity

Rahuul Jashnani
Jashn

‘Online economy has changed the whole dynamics of buying habits.’

Kai Poehler
Voith Paper GmbH & Co. KG

The glass mat industry is growing by five to eight per cent annually. Kai...

Iago Castro Asensio
RCfil Distribuciones S.L.

Iago Castro Asensio, International Business Manager of RCfil...

Eamonn Tighe
Nature Works LLC

Eamonn Tighe, Fibres and Nonwovens - Business Development Manager of...

Bani Batra

Bani Batra’s couture wedding collection is inspired by traditional Indian...

Tony Ward
Tony Ward

"You have to truly understand what your client wants, know her needs, what ...

Mike Hoffman
Gildan Activewear SRL

Gildan Activewear, a manufacturer and marketer of branded clothing and...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH
December 2016

December 2016

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.

SUBSCRIBE


Browse Our Archives

GO


Advanced Search