Bringing Total Quality in a Few Clicks to the Textile Industry

Intertek, a leading Total Quality Assurance (TQA) provider to industries worldwide, has recently launched iCare in India, where the company plays a pivotal role in supporting the textile industry, following the platform’s initial launch in Turkiye last November.

iCare is an innovative one-stop digital portal providing textile manufacturers with a pioneering solution that enables seamless management and monitoring of their testing processes from start to finish. Harnessing Intertek’s Science-based Customer Excellence Advantage, iCare addresses the long-standing challenges of transparency and traceability in the processing and testing of lab samples, thus removing communication barriers, and improving the efficiency at which companies deliver their products to market.

Driven by increasing regulatory scrutiny and heightened end-consumer expectations, customers in the fashion and textile industries are increasingly seeking systemic, data-driven, end-to-end TQA solutions that enhance transparency and traceability, throughout the lab sample processing and testing stages.

Intertek’s network of more than 1,000 laboratories and offices and over 44,000 people in more than 100 countries, delivers bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for its customers’ operations and supply chains. The company has launched iCare in India with two special customer events in Gurgaon and Tiruppur, attended by over 200 of its key customers and textile industry stakeholders from the north and south of India. The launch in Tiruppur was attended by senior officials from the Tiruppur Exporters’ Association as well as Padmashri Dr. A Sakthivel.

iCare has been introduced as a market-leading digital solution specifically tailored to the needs of manufacturing customers, setting it apart from other portals in the industry. It will empower them to effortlessly manage and monitor their projects with ease, thereby revolutionising their experience of the quality and assurance process.

The digital platform provides Intertek’s customers with real-time information about the status and progress of their submitted samples through an intuitive and user-friendly interface, allowing customers to interact with the organisation seamlessly through features such as chatbot and live chat. With just a touch or a few clicks, customers can easily perform various actions, such as submitting a test request, tracking job statuses, and downloading reports through one centralised digital platform, accessible 24/7.

Sandeep Das, Regional Managing Director South Asia and President of Global Softlines and Hardlines, said: “iCare is a cutting-edge digital platform that will help factories have end-to-end traceability of their test samples and build a 24x7 line of communication with Intertek technical experts. Its revolutionary technology makes life simpler for factories by offering them access to market-leading Total Quality Assurance solutions in just a few clicks.”

Manu Gahlowt, Director, Softlines India, commented: “Intertek has been a pioneer in textile testing services in India for over thirty years. Innovation and customer-centricity have always been at the centre of our strategy, and it has been our endeavour to bring easy to use, best-in-class digital solutions to India to meet the evolving quality and sustainability needs of the textile industry.”

Shelly Lo, Senior Director, Marketing and Innovation, Global Softlines and Hardlines, who was present in India for the launch, added: “The launch of iCare demonstrates Intertek’s commitment to bringing cutting-edge technology and innovative solutions to our valued supplier customers. The platform has been designed with the suppliers’ needs at the forefront, setting it apart in the ATIC market.”

Pilot customers have described the iCare platform as timesaving, easy-to-use, and useful for business. iCare will operate alongside Intertek’s other market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling clients to take full advantage of its comprehensive TQA offerings. Intertek also plans to extend the service to other leading textile markets, including Bangladesh and Vietnam, soon.

By combining advanced technology with science-based expertise, iCare sets a new standard for transparency, efficiency, and ease of use in Quality Assurance solutions, enabling Total Quality in a few clicks.

For more information, please visit: https://www.intertek.com/icare