By: JDA Software Group, Inc.


India's leading retailer, Shoppers' Stop, Ltd., pioneered the establishment of the country's large format department store chain with the 1991 opening of its first flagship store in Mumbai. Today, Shoppers' Stop and its affiliated retail companies operate 20 department stores, 25 Crossword bookstores and will soon open its first hypermarket.

Business Challenge

Although Shoppers' Stop selected JDA in 1998 to replace its legacy systems, the retailer recently recognized the need for new technology solutions that would enable it to efficiently and profitably grow its retail model, as well as ensure the company's success � particularly that of its new hypermarket business.

Business Solution

To ensure consistency and uniformity of fixtures across its stores in a given business unit, Shoppers' Stop licensed JDA's space planning and replenishment applications.

Business Benefits

Use of JDA Portfolio solutions has enabled Shoppers' Stop to:
► Optimize floor space and visualize the layout before they are constructed.
► Efficiently manage high inventory turns and volumes.
► Improve inventory planning through sophisticated forecasting
► Improve the management of metrics, including service and inventory levels.
► Provide a high magnitude of analysis and reporting.

Known for several technology firsts in the Indian retail industry, Shoppers' Stop recognized the need in 1998 to replace its legacy systems and selected JDA. "JDA is a very reliable technology partner that offers all encompassing and scalable solutions that we need to efficiently and profitably grow our retail model," said Mr. B S Nagesh, Shoppers' Stop's managing director and CEO.


"We have a rugged and stable backend with JDA and are excited about the capabilities that we have recently acquired. JDA's space planning and replenishment applications are perfectly suited for our business and are particularly important to the success of our hypermarket business," added Mr. Nagesh.

"JDA continues to provide the total lowest cost of ownership over SAP, and other vendors evaluated. Also, during our recent evaluation, JDA showed superior retail expertise over the short listed contenders," remarked Mr. Unni Krishnan T.M., Chief Technology Officer of Shoppers' Stop.


Advanced Merchandise Precision

Taking pride in staying on the forefront of retail technology, Shoppers' Stop wants to ensure consistency and uniformity of fixtures across its stores in a given business unit. JDA's Intactix applications will help the retailer to optimize its floor space and visualize a layout before they are actually built.

For its new hypermarket, Shoppers' Stop will first implement JDA's replenishment applications. "JDA's replenishment solutions are proven to manage high inventory turns and volumes, as well as provide sophisticated forecasting for precise inventory planning. We'll also be able to easily support various distribution models and provide a high magnitude of analysis and reporting so that we can better manage metrics such as service and inventory levels," stated Mr. Krishnan.


Customer Information

Customer Name: Shoppers' Stop, Ltd.

Industry: Retailer

Headquarters: Mumbia, India

Description: Shoppers' Stop, Ltd. pioneered the establishment of a nation-wide chain of large format department stores in India. The retail chain operates 20 department stores, 25 Crossword bookstores and will soon open its first hypermarket.

Revenue: $ 91,429 USD ($4.192 million INR)

Number of Employees: More than 260,000

JDA Solutions at Shoppers' Stop

Space Planning by Intactix
Floor Planning by Intactix
Efficient Item Assortment by Intactix
Advanced Warehouse Replenishment by E3
Advanced Store Replenishment by E3
Network Optimization by E3
Advanced Planning by Arthur
Advanced Assortment Planning by Arthur
Arthur Knowledge Base
Merchandise Management System-I (MMS)
Win/DSS



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