Burlington Coat Factory Warehouse Corporation is a national department store retail chain, offering current, high quality designer merchandise at discounted prices. Burlington Coat Factory stores feature coats, apparel, shoes, and accessories for men, women, and children - as well as baby clothes, furniture, toys, home decor, and gifts. The chain operates more than 365 stores in 42 states nationwide.

Challenges

►Manage identities of all employee desktop users, users of server-based applications, and intranet portal users
►Strengthen IT security while decreasing employee dependence on IT help desk support
►Lower costs associated with maintaining IT infrastructure, without decreasing performance levels

Solution

►Positioned Burlington Coat Factory to secure, authenticate, and manage end-to-end lifecycle of user identities across all enterprise resources
►Used Oracle Identity Management to create a centralized user repository, providing a single, more efficient, and more manageable source of enterprise-wide identity
►Improved IT security by providing control over user accounts and enabling Burlington Coat Factory to manage password policies and user password expirations via a customizable, user-friendly interface
►Provided capability for Burlington Coat Factory to drive costs out of IT operations by seamlessly integrating with existing Oracle applications and Linux-based lightweight directory access protocol (LDAP) infrastructure
►Simplified user administration and maintained high performance levels with centralized, standardized source for identity management

Industry:

Retail & Distribution

Employees:

23,000 (seasonal average)

Oracle Products & Services:

Oracle Identity Management
Oracle Internet Directory
Oracle Human Resources
Oracle Collaboration Suite
Oracle Records Manager
Oracle Portal

"Our enterprise-wide central identity management infrastructure using Oracle Internet Directory will minimize the dollars we spend on our help desk operations for both desktops and server-based applications" - Mike Prince, Chief Technology Officer, Burlington Coat Factory

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