A management program viz. Total Quality Management (TQM) is more of an approach than a program. Before it started gaining a steady popularity in the early 1980’s, 1950 was its origination time. The TQM depicts a combination of the culture, attitude and the organization of any company. The culture of any company covers all aspects ranging from the operations and processes conducted in most suitable manner till rectification and abolition of errors and defects.

All companies have their organizational objectives like marketing, finance, design, engineering and production, customer service etc. TQM emphasizes exactly on the standards that are inclined on meeting all those along with customer needs and their satisfaction levels. For-a-while.

In simpler form, from TQM’s perspective, an organization or a business or a company is a collection of processes, like said earlier. With time in course, knowledge and experience is accrued by both, the company as well as its employees. And to take advantage of the same for ongoing advancement should be the attitude; that is what TQM ensures with its philosophy, “Do the right things, right at the first time, every time”. Erstwhile, TQM was mad applicable to manufacturing operations and this lasted for some years, however, with time in advancement and with demand, it was adopted by infinitely variable sectors. This adaptation happened due to its much versatile and multipurpose character. As a result, TQM is now being acknowledged as a broad management device which is pertinent to a horde of service and public sector organizations, given the very much customized progression of it in form of various versions of the original predecessor.

TQM has undoubtedly introduced newer ways to the traditional methods of performing business. A common analysis of the three words of the title-

Total – The whole
Quality – Degree of excellence to a product or service
Management – The art of administering, controlling and directing etc.

The Principles of TQM

These principles are the guiding ideologies of TQM that is committing to a quality focused system, identifying customer satisfaction as the key indicator for quality services, showing reception for novel strategies for upbringing a gradual and enduring advancement of the company’s products and services. When we talk of what is stated here, we signify the importance of it by spotting client issues and requisitions or pre-requisitions as prime important factors. Such an adept approach if lived out can illustrate service effectiveness and the customer satisfaction level can not only be met but exceeded substantially.

The foremost answer to all challenging situations is to cross check management systems and organizational behavior of a company. With proper identification of inaccuracy there, immediate refinement plans need to be implemented, such dedication is the necessity of a managerially exigent situation. The driving force encompasses building responsiveness to changes, promoting participation of stakeholders and empowered personnel. Now, the obligation of acknowledging any organizational change for service provisions rests on senior levels nevertheless, the change manifests at all levels of the body. TQM’s success is directly proportional to the leader’s role and hence, it is more likely to succeed in those organizations where the leaders play a supportive role rather than being wily.