Businessprocess management is used by many organizations to control computerization ofthe existing and future processes of the .Business process management's key is to reach the full potential of the firm'sinternal rate of return and quality customer service. Because of the popularityof the business process management, organizations develop and take advantagesof the business management system.
Advantagesof business process management includes the use of business process tools ormodels like modeling, monitoring, automating, analyzing and optimizing businessprocesses can help the organization achieve their profit goals. It alsoenhances smooth for increased productivity.Business process management also facilitates effective and storage for future reference. It also improves the quality customer serviceand product quality. Reporting is patterned for management's use and to anybody(stakeholders or owners) who needs it. It also reduces costs and time byreducing the working hours of the workers. tools are developed or purchased by top management because of the manyadvantages that business process management gives to the organizations.
Performancemanagement balanced scorecard is also a management tool balancing the fouraspects of an organization: financial, customer, operations and learning andgrowth. A balanced scorecard management approach aims in balancing these fouraspects in order to achieve the over-all goal of the organization.
Advantages of aBalanced Scorecard include balance itself, wherein rather than aiming only forfinancial performance, management also make sure that the other aspects of theorganization are performing well. No aspect of the organization is compromisedin order that the other aspect will perform well. In the end, this will lead toserious problem. Another advantage of the balanced scorecard is that it isscalable, meaning that because of the metrics used in the scorecard, individualperformance is measurable. This will enable the top management to assess howtheir managers are performing in their respective departments. Customer focusis also an advantage of the scorecard since it is based on the perspective ofthe customers rather than the organizations internal goals. Using the balancedscorecard also enables the management to gain employees insights. Growth anddevelopment for employees are metrics used for gauging employee satisfactionresulting to low turnover and increased productivity. Balanced scorecardapproach ties the employees' satisfaction with the organizations goals makingthem feel part of the organization eliciting loyalty and excellent performance.Lastly, a balanced scorecard helps management to be proactive rather reactive.Meaning, that a good scorecard also current performance and factors thatinfluence results. Therefore managers monitor performance and anticipateproblems that may arise and prevent complications in the future. An examplewould be attending to customer complaints right away before it will lead topoor customer retention causing low profit margin.
Over allbusiness process management and the balanced scorecard is a holistic approachof management in operating an organization. By maintaining the four aspectsalways in balance, and by using business process software and tool, thisensures the achievement of the organizations' mission and vision leading to itssuccess.