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What would you call the future of textile finishing machinery industry? Please explain.
With global enterprises, retailers, and brands increasing their activity to audit textile manufacturers, for workplace safety, green production and optimised business processes, developing machines that support production processes that are environmentally friendly will shape the future. Machines that provide new visual effects on fabrics (finishing) and automation, especially using software for process automation will be the future of textile finishing machinery industry.
What after sales service do you provide to your clients? What is the near future plan in this direction?
We offer first level support locally as much as possible with our partners. Technicians from our partners are involved from the very early stage of a project: they participate in the on-site assembly of our machines. They get theoretical as well as practical training. The second level support is ensured through our HAS Group remote diagnostic and monitoring system. Since last year, we are delivering all our machines equipped with a Wi-Fi modem as a standard. We also provide a preventive maintenance service, which ensures maximum reliable runtime of our machines. But the most appreciated service is the fabric finishing process consulting through our application engineers. The further development in service will be very much influenced by Industry 4.0.
What is the growth percentage observed in your sales in the last two fiscals?
Our orders have grown by 20 per cent in the last two fiscals.
Please share details of the macro economic factors and other factors affecting them.
There are two major macro-economic parameters affecting our business. One is the demand for textiles. On an average, one person in a developed country consumes 21 kg textile per annum, while the consumption is 9 kg per annum in developing countries. Considering the fact that more and more people worldwide come into the middle-class bracket, the demand for textiles will increase. So, textiles is a growing business.
Second, macro parameter is the financial system. More than 90 per cent of our customers use financial loans to invest in machinery. Although there is no global financial crisis, but from time-to-time there are some local difficulties in banking system while exporting to a few countries.
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