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Job in Madura Coats Pvt Ltd for Customer Care Executive

Customer Care Executive
Posted On :03-Jul-2019

Madura Coats Pvt Ltd

Job Location : Bengaluru (India)

Experience : 2-6 Years

Salary : Undisclosed

Job Description

Processing customer orders, forms, applications, and requests.
Manage large amounts of incoming calls and customer service inquiries; responding promptly to customer inquiries.
Identify and assess customers needs to achieve satisfaction
Provide accurate, valid and complete information to customers as well as internal stake holders by using the right methods/tools
Acknowledging customer complaints and coordinating with internal technical service team for providing appropriate solutions
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products inside and out so that you can answer questions.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Build sustainable relationships and trust with customer accounts through open and interactive communication

Key Skill

Customer Care,Administration,Coordination,Follow ups,Attend Calls

Eligibility Criteria

Any Graduate

Informations:

Salary : Undisclosed
Category : Administration
Subcategory : Operator
Gender Prefrence : Any
Position : 1
Role Customer Care Executive

Company Profile

Madura Coats Pvt Ltd

Coats has a long heritage and has been serving customers and playing a part in communities for more than 250 years.
Our well known brands and company-wide understanding of our customers and consumers mean our products and services meet current and future needs. Our strong relationships with our business partners and consumers, coupled with the deep expertise of our people, builds trust and certainty.
We supply yarn, zips, sewing and needlework products to a wide range of markets around the world.
Our products are part of the fabric of everyday life: from clothing, accessories and furniture to fibre optics and healthcare items. Last year we dyed over 150 thousand different colours in over three and half million production batches, making Coats the world's leading player in industrial threads and textile consumer crafts products, and the second largest global zip manufacturer.

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