>>
Home / Knowledge / News / Apparel/Garments / Amazon named the Best UK Retailer
Amazon named the Best UK Retailer
12
May '18
Amazon named the Best UK Retailer
Amazon has won in three categories of the GlobalData Customer Satisfaction awards, including the prestigious award for being the Best Retailer. The awards measure how satisfied customers are with the retailers. Having won just one award last year, Amazon dominated the awards this year alongside well-established winner John Lewis which also won three awards.

The awards are the result of two consumer surveys - one based on an online survey of 10,000 consumers that examines shopping habits across all channels, and the other based on an online survey of 10,000 that looks specifically at online retail.

Amazon beat previous winners John Lewis and AO.com for the Best Retailer in 2018 - they occupied second and third positions respectively.

John Lewis was another big winner this year, securing three awards in 2018 as well as being a runner-up in a further three.

JD Sports’ investment in multichannel initiatives such as ‘try before you buy’ and the launch of its delivery saver scheme, JD X Unlimited, paid off with the sportswear specialist winning Best Online Fulfilment Retailer.

Maureen Hinton, global research director at GlobalData Retail remarks, “Amazon’s focus has always been the customer and winning this accolade for customer satisfaction demonstrates its success in delivering what the modern shopper wants; convenience and value.”

Amazon stopped AO.com from winning for a third consecutive year as the electricals pureplay dropped to third place. Despite the maturity of the online retail market in the UK, Amazon’s sales growth has been accelerating in recent years.

John Lewis may be disappointed to have been pipped to the post by online giant Amazon for Best Retailer 2018; however it deservedly won Best Multichannel Retailer 2018, signalling its investment in online along with its instore service, its app and its focus on the fast-growing category, smart home, has resonated with its customers. John Lewis also won Best Clothing Retailer 2018 and Best Furniture Retailer 2018 demonstrating there is still a place for department stores that put customers at the heart of their proposition.

JD Sports has invested heavily in improving its multichannel proposition, enabling its customers to ‘try before you buy’ and to save on delivery with its delivery saver scheme, JD X Unlimited. Both of these factors have contributed to its winning position this year in online fulfilment, as its customers are able to benefit from better value delivery options and alternative payment options when shopping online. (SV)

Fibre2Fashion News Desk – India


Must ReadView All

Pic: Shutterstock

Textiles | On 26th Jan 2022

Vietnam-US trade hits $111.56 bn in 2021

Vietnam-US trade hit $111.56 billion in 2021, up by nearly $21...

Pic: Shutterstock

Textiles | On 26th Jan 2022

Turkey using less coal, hydropower; use of renewables, gas up: Ember

The use of coal and water for energy in Turkey reduced in 2021, while ...

Pic: Bangladesh Parliament Secretariat/Facebook

Apparel/Garments | On 26th Jan 2022

Trade Organisation Bill, 2022, introduced in Bangladesh parliament

The Trade Organisation Bill, 2022, aimed at allowing foreign traders...

Interviews View All

Textile Industry, Head honchos

Textile Industry
Head honchos

Next level is to inject new features:

Textile Industry, Head honchos

Textile Industry
Head honchos

Extension of RoSCTL to boost textile exports

Textile Industry, Head honchos

Textile Industry
Head honchos

Occam's razor principle and purpose-driven innovations

Daniele Uboldi,

Daniele Uboldi

EptaInks is the screen-printing division of Eptanova, a company that...

T Rajkumar,

T Rajkumar

<div>Confederation of Indian Textile Industry (CITI) being one of the...

Shivendra Nigam,

Shivendra Nigam

Delhi-headquartered Cantabil Retail India Ltd was founded by Vijay Bansal...

Shaan Sethi, Jaanuu

Shaan Sethi
Jaanuu

Jaanuu, a vertically integrated e-commerce company, has reimagined the...

Dr. Sean Blamires, Evolution and Ecology Research Centre

Dr. Sean Blamires
Evolution and Ecology Research Centre

Using spider silk for clothing may not seem to be an attractive...

Sachin Pendharkar, Dieffenbacher India Pvt Ltd

Sachin Pendharkar
Dieffenbacher India Pvt Ltd

Germany-based Dieffenbacher Group is a producer of high-quality composites ...

Ester Kubisz, Label - Ester Kubisz

Ester Kubisz
Label - Ester Kubisz

Ester Kubisz, a London-based designer and founder of her eponymous label,...

Sunita Shanker, Label Sunita Shanker

Sunita Shanker
Label Sunita Shanker

Inspired by the rich traditional crafts of India, Sunita Shanker’s work is ...

Shalini Sharma & Shweta Pundir Sharma, Six Yard Story

Shalini Sharma & Shweta Pundir Sharma
Six Yard Story

Six Yard Story is a premium artisanal brand with a focus to bring handloom ...

Press Release

Press Release

Letter to Editor

Letter to Editor

RSS Feed

RSS Feed

Submit your press release on


editorial@fibre2fashion.com

Letter To Editor






(Max. 8000 char.)

Search Companies





SEARCH

Leave your Comments

ESTEEMED CLIENTS

Under Armour Global Sourcing Ltd
BIRLA CENTURY A DIVISION OF CENTURY TEXTILES AND INDUSTRIES
Arvind Limited
Guess Europe Sagl,
Lacoste (Wanchai)
Recron Polyester from Reliance Industries Limited
Cat Tuong Real Estate Group Joint Stock Company
PVH Corporation
Vianney Textil Hogar S.A. De C.V.
Amazon China
Gokaldas Exports Limited
The LYCRA Company Singapore  Pte. Ltd
BIANCA
Lifestyle
Gap International Sourcing Limited
KIABI
Page Industries Limited (Bangalore)
Landmark Group
Maceton Limited
The Top Form Brassiere Manufacturing Company Limited
NITI Aayog
Sainsbury's Argos Asia Limited
C;&A Sourcing International Ltd
IKEA of Sweden AB
Huntsman (Singapore) Pte Ltd
T.T. Limited
Groz-Beckert East Asia LLP
Phong Phu international JSC (PPJ)
J ;& P Coats
Alison Hayes Romania
Calvin Klein
SYNERGIES HONG KONG LIMITED
Restoque S.A.
Eastman Chemical Company
Splash
Seasalt Limited
BIMBA ;& LOLA SL
H;&M Hennes ;& Mauritz (Far East) Ltd
Sateri (Jiujiang) Fiber Co.,Ltd
Sportmaster Ltd.
TESCO INTERNATIONAL SOURCING LIMITED
Hirdaramani International Export Private Limited
Aquarelle Clothing Limited
Babyshop
Lenzing Aktiengesellschaft
Lululemon Athletica Inc
Brandix Lanka Limited
Gatsby Africa
Esprit Europe Services GmbH
Permoda(Koaj/Armi/Pronto/Bkul)
G-Star Raw C.V.
Walmart
Deckers Outdoor (Guangzhou) Consultant Co., LTD.
Hela Clothing Pvt Ltd
MAS Active / MAS Kreeda / MAS Bodyline
Aramark Uniform ;& Career Apparel, LLC
KAS Direct Sourcing
Puma
THE BOMBAY DYEING ;& MFG.CO. LTD
Decathlon
Grasim Industries Limited
Green Fibre
Chori Company Limited
Rosset ;& Cia Limited
Lisa S.P.A.
Gloria Jeans
HYOSUNG CORPORATION INDIA PRIVATE LIMITED
Reiter India Private Limited
Chico’ FAS
Asos
International Textile Manufacturers Federation
Varner AS Retail
LC Waikiki
Target Corporation (MN)
Truetzschler India Private Limited
Abit
Midas Clothing Limited
Tchibo GmbH
Desigual - ABASIC, S.A.
Benetton Group
Sportswear Company Spa
Bluestem Global Sourcing Limited
Tory Burch Hong Kong Ltd
Helly Hansen Far East Ltd
SHAHI Exports Pvt Ltd
Vardhman Textile Ltd
Alix Partners
OVS Hong Kong Sourcing Ltd.
IDH – The Sustainable Trade Initiative
Rayonese Textile Inc., Division de Culp Inc.

January 2022

Subscribe today and get the latest update on Textiles, Fashion, Apparel and so on.


Advanced Search